Boost Customer Service Performance Using Video

The businesses I work with are under so much pressure right now. Particularly their customer support teams, who are fielding a deluge of contact needs across a range of issues. Clients are asking how they can relieve this pressure and what they can do to help answer FAQs and educate users fast, and effectively, on new and important information. I asked our team to share their experience, and we’ve put together this infographic on how video, particularly, can be used to support customer self-service, facilitate Q&A, and share updates fast. Let me know what you think or what you’d add.