?? Bonga Call Module Overview: Streamlining Communication

The Call Module in Bonga handles all communication related matters, improving call management efficiency. Designed for simplicity and effectiveness, it provides businesses with the tools to monitor call performance and enhance operations.

?? Additional Call Features

?? My Dashboard

Provides real time reports on factors influencing call results, offering users instant insights into call performance.

?? All Calls

Displays all calls processed by the system, giving users a complete view of inbound and outbound call activity.

?? Inbound Calls

• Answered: Tracks all incoming calls handled by agents.
• Missed: Highlights missed calls that require follow-up, identifying areas for service improvement.

?? Outbound Calls

• Answered: Shows successful outbound calls where the client answered.
• Unanswered: Tracks unanswered outbound calls, ensuring proper follow-ups.

?? Benefits of the Call Module

?? Comprehensive Call Tracking

Provides complete transparency into call activities, ensuring no missed opportunities.

???? Improved Agent Accountability

Dashboards allow agents to track their performance and productivity on the go.

? Enhanced Customer Service

Quickly addressing missed calls ensures that customers receive timely responses, improving satisfaction.

?? Data Driven Decisions

Call metrics help businesses refine strategies and enhance overall call management efficiency.

The Bonga Call Module offers a straightforward yet effective approach to tracking call activities, ensuring businesses never miss an opportunity to connect with their customers.