Bolstering Benefit Auctions

The excitement and fun of an auction is infectious, but for benefit auctioneers, leading with the heart while delving deep into creative resources provides a one-two punch that elevates the event.

Getting top dollar for the client might be the overall goal, but focusing solely on money would be missing the point. In benefit auctions, where the stakes are often high and involve fundraising for important organizations seeking to improve the world, connecting with the client first and then the audience is a commonality that all successful benefit auctioneers share. That’s the sentiment behind a common phrase among seasoned benefit auctioneers: “It’s not about us – it’s about the client and their donors.”

A hybrid gathering of benefit auctioneers during a recent NAA Conference & Show provided a wealth of information for those new to the industry. Still, some insights were shared that even the sagest auctioneers could use to their advantage.

One of the early topics discussed was the fact that successful benefit auctioneers make a point of understanding the challenges their clients face. Connie J. M. Johnson, CAI, BAS , offered that it’s essential to be transparent about the passions that drive you to provide value to clients.

“Before you sell what you do,” she said, “you sell what you believe in.”

New Tricks

Experienced auction professionals know the value of experimenting with new tactics to open avenues of funding, whether it’s a new game that stirs the crowd or a new approach to an emotional appeal that motivates donors. But it can also be as simple as asking for more. Jim Nye , BAS, who has 20-plus years of experience in the industry, said he was around ten years into his career when he realized he could stand in front of a crowd and confidently say after selling an item, “Would anybody like to give more?”

For example, an auctioneer could have just sold a trip to Hawaii for X amount of dollars, and following that sale, pause, look into the crowd, and ask the question. There will be no trip to Hawaii for the donor, but it’s an opportunity that a surprising number of people will take to open up their checkbooks.

“Seventy-five percent of the time, I have success,” Nye said, adding that the timing of the delivery of the statement is crucial.

The Vulnerability Factor

Myers Jackson , CAI, AARE, ATS, CES, has extensive experience in the industry, dealing in everything from bankruptcy to real estate, firearms to farms, collector cars to motorcycles. Still, he also has experience as a benefit auctioneer. He inquired of Lance Walker , CAI, CES, BAS, if the long-time auctioneer (and auction school instructor) ever had to take a pause during an auction to gather himself.

Walker recalled an auction years ago about a young girl who, after rounds of treatment, went into remission. She got up and told her story to the crowd, which moved everyone, including Walker.

“She gave a speech that just brought tears to everybody’s eyes, including this old fuddy-duddy auctioneer,” he said. “My voice just cracked when I tried to follow her. It was just incredible – this little girl got the message across better than anyone in that room. It was a very emotional moment for me.”

So, the question is: do you pause to regain composure? Let it happen like Walker did, or lean into it? Johnny “Bravo” Holloway, a Houston-based auctioneer who has worked more than 500 non-profit events as MC, auctioneer, and fundraising consultant, sees embracing emotional moments as an opportunity to show humanity.

“I always look for that moment in every gala as I get on stage,” Holloway said. “Especially as a man – if a male gets up there and shows emotional vulnerability, that has so much equity with the donors and the executive director. I’ll let them know that’s probably going to happen because I’ll find that empathetic moment somewhere in there so that I can connect, relate to it, and identify it to somebody personally. Always think about how you can connect with them so you can be emotionally vulnerable so it comes from that honest part of your heart.”

Embrace the NAA’s Community Support

Several times during the session, NAA members spoke about the benefits of being a member and taking advantage of the knowledge other members share during social gatherings at events, including the Conference & Show.

While the sessions scheduled throughout the week of events are insightful, members urged newcomers to seek opportunities to socialize, ask questions, and exchange contact information with others.

“Due to conferences like this, professionalism has risen,” said Tim Keller , BAS, CAI, AMM, CES. “What I appreciate is the level of sharing that has happened. I could call anybody in this room, and they’ll help you answer the question.”

Christie King , former NAA president and founder of CKing Benefits, recommends first-time Conference & Show attendees have their business cards ready to hand out and make connections.

“As soon as you get home,” she said, “reach to them. Don’t wait for them to reach out to you. This is a family that continues to grow and is my personal nucleus that I come to when I need help or advice. We’re all here to help you.”