In the Blink of an Eye: The Dark Side of Rapid Grocery Delivery
Dr. Tavleen Kaur
Chair- Doctoral Program, Head-Center for Behavioral Insights, Associate Professor - OB/HR, Certified Workplace Happiness Coach, Ph.D, MBA (HR).
My nephew wanted a pack of chips, and easy access to apps like Blinkit came to the rescue. He could stay in his pajamas and enjoy his snack without stepping outside. Within five minutes, he was relishing his pack of chips, and while he was gratified, I couldn't help but think about what goes on behind the scenes (BTH).
I imagined a delivery boy rushing through traffic, racing against time to fulfill his Key Result Area (KRA) and deliver within the promised timeframe. The urgency to meet these expectations puts his life at risk—all for a pack of chips. From the days when Domino's promised 30-minute pizza delivery to today's 10-minute grocery services, we've come a long way in convenience. But have we ever really considered the delivery partners who bear the brunt of this race against the clock?
Ultra-fast delivery services thrive on their ability to meet tight deadlines, often within ten minutes. This demand for speed is not just a technological or logistical challenge; it's a human one. Delivery partners, many of whom are already working under strenuous conditions, face immense pressure to fulfill these rapid orders. They navigate through busy streets, often risking their safety, to ensure the delivery reaches the customer on time.
The job of a delivery worker has never been easy, but the stakes have been raised to an unsustainable level. They are expected to deliver a wide range of items—from essentials like milk and bread to cravings like chips and soda—at breakneck speed.
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We, as consumers, have become accustomed to instant gratification. The allure of having groceries and other essentials delivered within minutes is undeniable. However, this convenience comes at a significant human cost. Delivery workers often work long hours, face job insecurity, and endure hazardous working conditions to meet our demands.
Is it ethical to put someone’s life at risk for instant noodles or a packet of flour? The answer seems obvious, yet the practice continues. The companies offering these services boast about their delivery times, but rarely do they address the well-being of their delivery partners.
The dark side of 10-minute grocery deliveries is a stark reminder that convenience often comes with hidden costs. As we enjoy the benefits of modern technology and services, it is crucial to remember the people who make it possible. By advocating for safer working conditions and being mindful of our own consumption habits, we can contribute to a system that values human lives over speed.
Next time you’re tempted by the promise of a five-minute delivery, take a moment to consider the journey your order takes and the person who makes it happen. Is it really worth putting someone's life at risk for a pack of chips? At the very least, next time, don't hesitate to show your gratitude to the delivery partner for providing instant gratification
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Executive MBA in Marketing and Supply chain Management | CSPO | CSM | Agilist | Product Owner@ Arrow Electronics | MBA WX, Scrum Master Certified
9 个月Insightful!
Shalom! Soy Assistant Professor - Universidad de Los Andes
9 个月Good to know!
Educationist I Futurist I Psephologist I
9 个月It's true and it's risky traveling on Indian roads with high traffic congestion.