Black Friday Insights: Transforming Peak Season Chaos into Total Experience Success
PAVAANJEET SINGH
Catalyzing Innovation, Empowering Teams, and Redefining Experiences | GTM Leader | Building Partnerships for a Digital Future
?? How was your Black Friday weekend? ???? Whether you snagged epic deals or just browsed, one thing is clear—this shopping season was ON FIRE! ??
???? According to Forbes, shoppers spent a jaw-dropping $6 billion online on Thanksgiving alone, setting the stage for a record-breaking Cyber Week. ????
This massive activity highlights a critical need: businesses must deliver hyper-personalized, seamless experiences not just for customers but also for employees and suppliers managing the backend hustle. ????
Customer-Centric Growth: Gartner predicts that by 2026, 60% of large enterprises will use TX to transform their business models, achieving world-class advocacy levels among both employees and customers. The approach integrates customer experience (CX), employee experience (EX), user experience (UX), and multi-experience (MX) to break down silos and foster seamless collaboration across teams
At HCLSoftware, we enable organizations to deliver Total Experience (TX) solutions that transform these high-stakes moments into business triumphs. ?? Here’s how:
? Empower Hyper-Personalization “Leading companies that embrace personalization drive 40% more revenue compared to their peers” (McKinsey). With HCL TX, tailor customer journeys at scale using composable digital touchpoints. ????
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? Ensure Seamless Operations Gartner emphasizes that “organizations using composable architecture for digital commerce are 30% more likely to achieve their sales goals.” With our tools, employees and suppliers handle high-traffic peaks effortlessly. ????
? Unify Experiences Integrate every interaction across platforms to ensure consistent delight for everyone involved. ????
Operational Efficiency and Scalability: TX enables streamlined communication, breaking inter-departmental silos to align on unified goals. This not only reduces inefficiencies but also boosts both employee productivity and customer satisfaction, making it a critical component for digital transformation strategies
In today’s digital economy, scaling meaningful experiences is a competitive advantage. Let’s make those moments unforgettable—together! ????
?? How are YOU preparing for the Total Experience era? Let’s discuss below! ??
#BlackFriday2024 ?? #CyberWeek ?? #CustomerExperience #EmployeeExperience #HCLTotalExperience #DigitalTransformation #ComposableCommerce ???
Head of Sales & Solutions - Digital Business Solutions - Automotive,Travel, Transportation, Logistics, and Hospitality Industries
3 个月Absolutely! Black Friday was indeed a whirlwind of activity. It's impressive to see businesses navigate such intense demand. HCL Total Experience sounds like a game-changer in turning holiday chaos into seamless success. One must excited about the potential to enhance customer, employee, and supplier experiences through hyper-personalization. Let's definitely explore how we can leverage these insights for impactful results!