Bigger Mission, Bigger Dream — Modernizing Constituent Experiences with Public Sector Solutions at Dreamforce

Salesforce for Government is built on the world’s #1 CRM, and delivered with compliant, secure, and modern agile methods, all in the cloud. Thousands of Public Sector customers worldwide trust us to be their technology partner. In an era where every industry is transforming rapidly, there is no doubt that transformation for government has never been more important.?

?We are now living in an all-digital, work-anywhere world. We expect government agencies to meet or exceed that standard and deliver services and benefits online that are secure, personalized, and intuitive. Public sector leaders worldwide have realized their outdated legacy systems simply can’t keep up, and they are turning to Salesforce to help. Together we’ve seen modernization projects that once took months or years are being done in days or weeks.

?This rapid pace of innovation isn’t easy, but a cloud-based, customer-first approach can support modernization efforts with the speed, flexibility, and scale public sector organizations need to improve mission execution and build trust with those they serve. To support governments modernizing the constituent experience, we’ll be announcing a new suite of public sector solutions at Dreamforce from September 21–23.?

Salesforce’s public sector solutions are helpful for state, local, and federal agencies looking to rapidly deliver the smartest and most connected digital experience to your customers every time. You can approve permits faster, complete inspections quicker, and accelerate crisis response to bring communities back to wellness more rapidly than ever before.

A Look Back at 2020?

While we’ll have to wait just a little longer to see the latest public sector innovations at Dreamforce 2021 , we can give you a taste of what to expect by taking a look at the solutions we introduced in 2020. And don’t forget to register for Dreamforce today to stay in the know about the latest offerings to support your modernization efforts.

Public Sector Solutions for License and Permit Management

Constituent demand for digital-first services only intensified in the wake of the COVID-19 crisis. During the first few weeks of April 2020, many government entities saw an increase in online traffic to their websites, especially as offices were closed. Small businesses needed rapid assistance to stay in operation--for instance, business permits for salons to cut hair on the sidewalk or restaurants to expand seating into the parking lot.?

As a result, being able to serve constituents at scale by digitizing the licensing and permitting application review and approval process has become critical for government agencies. Tools like Public Sector Solutions “have dramatically reduced the amount of time it takes to process an application while accelerating the total number of applications being processed,” said Nasi Jayazeri, Executive Vice President and Industries GM for Global Public Sector.

Take for example the Arizona Registrar of Contractors , a government agency tasked with issuing over 43,000 licenses to construction companies every year. With Salesforce, the agency took their application process digital, which allowed them to save almost 8,000 hours of data entry and approve applications faster so contractors could get to work sooner.

Public Sector Solutions for Inspections Management

Government inspectors are tasked with managing long lists of site visits and permit applications to ensure public safety. Inspectors need access to the right information to carry out inspections on site — daily visit plans, routing information, configurable visit checklists, and code lookup — but without a digital solution, that information is confined to desktops or other outdated equipment.?

Applications like Public Sector Solutions for Inspections Management, make it easy for inspectors to complete tasks in real time. “Our mobile-first and very intuitive user interface allows inspectors to review all their daily inspection tasks, optimize their route, quickly access the details of an inspection, complete assessment questions, and easily upload supporting documents such as video and photos,” shared Nasi during the public sector keynote at the Salesforce Industries Summit.?

Public Sector Solutions for Emergency Program Management

As 2020 showed, government agencies and public sector organizations have to act quickly to protect communities at the local, state, and national levels when disaster strikes. A single source of truth makes it possible for public sector organizations to quickly prioritize and fulfill resource requests to get important aid to those who need it — all at incredible speed and scale.

Cloud-based solutions, like Public Sector Solutions for Emergency Program Management, allow employees to streamline emergency request processes, approvals, and resource allocation to support their constituents, communities, and other agencies during a crisis.?

They also make it easier to get vital information to constituents to help keep them safe during an emergency situation. For the City of Chicago Department of Public Health, a cloud-based system was critical to a successful COVID-19 vaccination rollout and supporting constituent safety.

What You Can Expect at DreamForce 2021

As the world continues to grow and evolve, governments must also evolve to meet the needs of their constituents. Working together, we can build trust, drive innovation, and lead with equality in a digital-first, work-anywhere world. Digital transformation has never been more important. Customers expect it. Employees demand it. And we believe the society of the future depends on it.

To see the latest public sector Salesforce solutions and offerings, register for Dreamforce 2021 and mark your calendars for the Public Sector Keynote on September 21st at 2:30p PT! You’ll hear about how Salesforce is partnering with our public sector Trailblazers to reimagine solutions for a more equitable and connected world where you can achieve success from anywhere while accelerating the mission everywhere.