BigCommunity January Newsletter
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Hello, and welcome to the first BigCommunity newsletter of the year. January hasn’t just brought with it a new year, but new customer service offerings, and a new BigChange head office.
Coming up in January’s edition of the BigCommunity newsletter:
Tap on the video above to watch a summary of what’s in store.
New Customer Service Offerings Are Here
Last year we let you know of changes happening to make our industry leading customer service even better. At the end of last year, our RoadCrew Customer Service team got together to launch our new customer service offerings, which are now live to all our users.
These include:
Don’t worry, we haven’t taken away the ability to give us a call, so if the telephone is your preferred method, you can still call us on 0113 457 1000.
New BigChange Headquarters
In 2023 we waved goodbye to our old office, 3150 Century Way, which was our home for five wonderful years. In 2024 we moved 45 meters down the road to 3175 Century Way, so it should be easy for you to find us!
Our new home has double the space for our teams to come together and work collaboratively, as well as purpose built creative and innovation spaces.
We cannot wait to show it to you, and welcome you through our doors.
Customer Podcasts
One of the creative spaces our new home has to offer is a purpose built studio for recording exciting new content with ease. This will not only allow us to increase our production of webinars, but also record videos more regularly guiding you through new features, and existing favourites.
We plan to launch our very own podcast. The purpose will be multi-layered. Its primary purpose is to give you, our community the opportunity to come together and talk about the things that matter to you. This could be challenges that you face within your industry, and how you overcome them, best practices to complete certain tasks, or anything else that you may think others would benefit from hearing.
Taking part not only allows you to provide your view but acts as an excellent marketing opportunity for you and your business at no cost!
We are still working on the finer details, however, if you are interested in taking part, speak to your Customer Success Manager, or email: [email protected].
Release 24.01
Our first release of the year was unsurprisingly 24.01. It included multiple behind the scenes improvements and speed enhancements.
But that’s not all, we also launched a new navigation bar, which makes better use of the space on the screen allowing users to see more of the content they need. This small change marks the start of our journey to make our platform fresher, more responsive, and accessible to all.
Customers will continue to see more of these small changes that make a big difference throughout 2024.
In addition to that we have big plans around job scheduling, finance and yes, you heard it here first bringing AI to BigChange.
It’s going to be an exciting year for our product development as we add more time saving features to make your business UNSTOPPABLE!
Customer Spotlight on ASH Integrated Services
ASH provides its clients with a one-stop shop for electrical, mechanical, and HVAC services and uses BigChange to help administer the maintenance of over 390 properties.
In this month’s case study video, we caught up with Anthony Grace, Director at ASH Integrated Services, as he describes how their BigChange adaptation, enhanced collaboration, and transformative partnerships will enable them to turn over more than seven million pounds this coming financial year.
To watch the case study, click on the link above, and if you would like to feature on our website, email: [email protected].
Competition
It’s that time again, for our monthly competition.
Before we announce this month’s question, you will recall that last month’s competition was for the ‘little changers’ in our community. We tasked them to colour in a seasonal picture demonstrating the use of BigChange.
The winners were brother and sister Harry and Pippa who have each won a Crayola Inspiration Art Case, congratulations to them both.
This month’s competition question for a mystery prize is as follows:
Christmas Eve is the time when Santa carries out the biggest job of the year, however, BigChange customers also worked on Christmas Eve. How many jobs do you think you completed between you on the 24th of December?
Is it:
A = 50
B = 150
C = 3,150
D = 3 million, one hundred and fifty thousand.
To enter, click on this link: https://forms.office.com/e/6QBRS2jNBB, the winner of a mystery prize will be announced in next month’s newsletter.