Beyond Transactions: Harnessing AI to Understand and Engage Your Customers
Unlock the power of your customer interactions! Cutting-edge AI tools, like Data Orb, used by Orange, the European Telco, are turning every call and chat into actionable insights. These tools can identify everything from widespread issues to individual risks like attrition or unmet needs. Imagine proactively addressing customer frustration in real time or delivering personalized support, like helping someone better understand their health plan.
The challenge of siloed data is also being solved. Platforms like Narrative's Rosetta use GenAI to seamlessly integrate data from billing, sales, and marketing systems. Companies like Pepsi are already using these tools to unlock the full potential of their customer data. Want to learn more about how AI is transforming customer engagement? Let’s explore how you can do the same.
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I’m inviting senior marketing leaders to apply for my Inner Circle—an exclusive forum designed for those ready to drive meaningful change in their organizations and accelerate their careers.
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