Beyond Performative Allyship: Practising Everyday Inclusion
Felicity Menzies
CEO, Culture Plus Consulting | Culture Change | Diversity, Equity & Inclusion | Respect at Work | Harassment, Bullying & Discrimination | Inclusive Leadership | Unconscious Bias | DEI Strategy |Trauma-Informed Practice
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Genuine inclusion manifests in tangible actions, conscious decisions, and thoughtful interactions. Here's what inclusion looks like in the day-to-day:
A Culture of Listening and Respect
One of the hallmarks of inclusion is active listening. Whether in meetings or casual conversations, giving people the space to speak and genuinely valuing their input is foundational. This means not interrupting, asking follow-up questions to show understanding, and avoiding dismissive body language. Respect is conveyed not only through words but through gestures that make everyone feel seen and valued.
Representation in Decision-Making
Inclusive environments ensure that diverse voices are represented when decisions are made. This might involve inviting underrepresented team members to lead projects or ensuring that planning committees reflect the diversity of the group they serve. Representation ensures that policies and actions address a wide range of needs and perspectives.
Inclusive Communication
The language we use matters. Day-to-day inclusion involves being mindful of how we speak, write, and interact. This includes avoiding stereotypes, using gender-neutral terms where appropriate, and being open to feedback if someone points out a phrase that may be exclusionary. Inclusive communication fosters an environment where people feel safe to express themselves.
Accessibility for All
Physical and digital accessibility are vital aspects of inclusion. Simple actions like holding meetings in accessible locations, providing sign language interpreters, or ensuring documents are available in multiple formats show a commitment to inclusion. Digital spaces should be designed with accessibility features, such as screen-reader compatibility and captioning for videos.
Celebrating Differences
Day-to-day inclusion also means celebrating and learning from differences. Acknowledging cultural holidays, encouraging employees to share their traditions, and creating opportunities for cultural exchange help to build understanding and camaraderie.
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Addressing Bias and Microaggressions
Inclusion requires addressing biases and microaggressions promptly. This means being proactive in educating oneself about implicit biases and taking immediate action when exclusionary behaviours occur. For example, a manager might intervene if a colleague’s ideas are being overlooked or if harmful jokes are made.
Supporting Employee Resource Groups (ERGs) or Community Groups
In workplaces, supporting ERGs provides employees with spaces to connect and advocate for their communities. Day-to-day inclusion could involve attending ERG events, amplifying their initiatives, or incorporating their feedback into organisational policies. Similarly, community groups can benefit from similar support in neighbourhoods and public spaces.
Building Psychological Safety
Inclusive environments foster psychological safety, where individuals feel confident that they can express themselves without fear of embarrassment or punishment. Encouraging open dialogue, acknowledging mistakes as learning opportunities, and creating feedback loops are practical ways to achieve this.
Flexibility and Understanding
Recognising that individuals have different needs is critical to inclusion. Flexible work arrangements, accommodations for caregiving responsibilities, or understanding cultural practices around time management are all examples of how flexibility fosters inclusion.
Everyday Acts of Allyship
Inclusion thrives when individuals act as allies. This could be as simple as speaking up when someone is excluded, mentoring someone from an underrepresented group, or educating oneself about systemic inequities. Allyship is an ongoing commitment to equity and justice.
Conclusion
Inclusion in daily life is not about grand gestures; it’s about the accumulation of small, intentional acts that create a sense of belonging. When everyone commits to these practices, workplaces, schools, and communities transform into environments where everyone feels valued, respected, and empowered to contribute their best.