Beyond FAQs: Enhancing Employee IT Support with Generative AI-Powered Knowledge Base
Imagine your employee has a small query about the conditions for applying a health insurance policy to ailments.
But if answering an employee's query takes longer than expected because your HR teams are busy or your team is unclear about clauses or other conditions, you can contemplate your people's plight and frustration.
This is just one scenario. There are multiple scenarios for your employees. They seek relevant information to satisfy work-related queries.
While making information available is challenging through manual processes, chatbots can help address the pain points.
Grand View Research predicts that the global chatbot market size will grow at a CAGR of 23.3% from 2023 to 2030 from its value of $5,132.8 million in 2022.
Just as chatbots are becoming primary choices for enterprises to handle customer support, businesses also realize the need to implement chatbots for employee support.
However, it is a common scenario for SMBs and enterprises to leverage FAQ-based chatbots.
The very fact is that FAQ-based chatbots need to be more varied and scalable.
Generative AI can be highly transformative to generate NLP-based content and answers.
Service desks can use exceptional content-generation capabilities to produce GenAI-powered knowledge bases to enhance?employee IT support.
Generative AI-powered knowledge bases can be a great source of relevant information, helping to clarify problems and solve them better than FAQs.