Beyond the delivery of Legal Services: LegalOps (Part 2)

Beyond the delivery of Legal Services: LegalOps (Part 2)

This week, I take a very brief look into why Legal Operations is an important part of any legal department and understanding what key metrics to create.

What you need to be looking for in terms of outcomes are the following with any Legal Operations project:

Focus and magnify legal operations efforts on impact activities and create metrics that demonstrate the legal function’s value to the business. In truth, its rather simple, you cannot effectively change or improve what you cannot measure. Some examples of key metrics to create:Cost-Effectiveness: Optimizing Department Spend, Staff Productivity: Optimizing Department Time, Money and Resources,Matter Statistics: Throughput & Disposition


  • Dedicated resourcing promotes greater visibility and predictability of legal spending and management of financial resources.
  • Closer and more productive partnerships with selected external vendors/partners maximize the value delivered.
  • Tools aligned with optimal business processes promote consistent best processes and capture key data that help run the business.
  • Diverse teams bring different capabilities delivering legal solutions to internal clients that maximize organizational success and value.
  • Legal professionals focus more on legal work and operational work shifts to the professionals who can optimize, scale, accelerate, and elevate those processes.
  • Quantifiable data analytics provides metrics and measurements to improve processes and allow for more informed decisions.
  • Technology implementations that optimize and accelerate processes and allow client self-service.

Ultimately, you cannot make informed business decisions without understanding the internal processes, workflows, mapping your systems,etc

Christopher Melia

Global Enterprise Consultant | Catalysing Growth and Transformation for Leading Organizations

2 年

Leah, thanks for sharing!

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Colin Levy

Director of Legal @ Malbek - CLM for Enterprise | Legal Tech Educator |Author and Speaker | Legal Tech Startup Advisor and Investor | Fastcase 50 2022 Honoree

3 年

Thanks for sharing Leah Molatseli!

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