Better together - Interfaces between omis and service provider systems

Managing the maintenance and corresponding events of errors in decentralized organizational structures like petrol station networks requires specific systems that can be connected digitally and directly via flexible interface solutions. This is essential to guarantee a smooth exchange of information and a save data transfer.

omis 4.0 is such a cloud-based maintenance software solution. It is on the one hand highly standardized but on the other hand flexibly customizable and can be operated with a minimum training effort. It is important to understand that omis is no substitute for ERP-systems or ticket systems of service providers but it is directly connected to it. “omis is the user-friendly frontend that enables staff on site at the stations to easily and quickly submit error reports”, explains Franz Berneder, sales manager at omis.

One example of such a direct connection or interface between omis and a service provider system is the one to TSG Solutions. A bidirectional interface to the IT-system of TSG enables our common customer to record and edit error reports in one single system (omis). Error reports are directly transferred from omis to the facility management software of TSG where they are handled. The current status is constantly reported back to omis. The results: Significant cost and time savings for all parties involved – no unnecessary e-mails or telephone calls, no misleading communication, no double recording.

Another case is Huth cash desk systems. Before the interface was realized, station operators had to directly report every error concerning the cash desk system via e-mail or telephone to Huth, like they would get kind of a Huth-repair-ticket. Thanks to the interface the error report is automatically stored in both systems and transferred to a Huth-technician responsible for troubleshooting. Users profit from less effort because of not having to record in two different systems, errors in communication are minimized, and troubleshooting happens significantly faster.

Christ Wash Systems represents another example of a successfully implemented interface. Reports are transferred to Christ and the people in charge create a report in their system. Reports in omis can be paused, continued, cancelled, and completed. In addition, notes can be added to reports. Work reports are sent via e-mail to omis and the corresponding reports can be attached.

For firms that strive to optimize their processes, one relatively new interface to Topteq petrol station technology brings numerous benefits. Tickets are automatically transferred to the Topteq system which reduces manual input and resulting errors. In addition, Topteq employees no longer have to switch between two systems. Work protocols and notes can be transmitted via the interface and be deposited with a report. To sum up, the interface increases efficiency, supports transparency, improves quality, and positively influences customer satisfaction.

A similar example is our bidirectional interface to the service provider Scheidt & Bachmann. Tickets are no longer send via e-mail but directly via the interface. Avoidance of communication errors, shortening of reaction times, and status updates in real-time are only some of the resulting benefits.

Currently, omis focuses on its latest development – the IoT Hub. It is able to unite multiple sources in one tool. The steps required for rectification are initiated and managed automatically, i.e. workflow-controlled, in omis 4.0. Following intelligent algorithms, omis acts as the central hub for all errors that are reported automatically (via an API) by different devices. Thus, it represents and ideal addition to existing ticket systems and enables an end-to-end IoT strategy.