Better call outcomes, reduced agent turnover, improved motivation and now instant 6DOT50 Digital Rand incentives.
31 October 2022 - AgentX - Principa’s innovative call centre virtual assistant solution - has partnered with 6DOT50, a voucher based transactional services platform, to deliver instant rewards and incentives directly to an agent’s mobile phone.
AgentX is a SMART application - installed on the Agent desktop - that provides the call centre agents with data-driven decisioning and analytical insights that can significantly improve their call outcomes. By using colours and images, AgentX is able to visually identify areas of opportunity or concern and provide the agent with a best possible decision in seconds.
AgentX V2.0 – recently released, has introduced additional gamification functionality that combines agent progress and a customised rewards scheme to drive productivity on an individual level. Agents can now visually see their progress towards their set individual or team targets and redeem their rewards directly to their 6DOT50 Account giving them instant access to over 80 000 stores and online retailers.
“We investigated several points rewards programmes but the separation between recognition and redeeming the reward does not provide for instant gratification. In most cases, the agent has to wait weeks or months to accumulate sufficient points to enjoy the benefits. Our integration with 6DOT50 provides for the instant distribution of value and the agent is able to immediately enjoy access to products and services irrespective of the quantum of benefit,” says Jaco Rossouw, CEO at Principa.
6DOT50 is a Voucher Exchange and Transactional Services Platform that turns every mobile number into a banking grade transactional account using vouchers as a store of value and mode of payment. All you need is a mobile number to open a free 6DOT50 Account. With more than 80 000 stores and online retailers accepting 6DOT50 payments , account holders are able to use their Digital Rand vouchers to access products ranging from a cup coffee to buying a car.
“Our 6DOT50 PAY solution provides for the instant distribution of value to any mobile number and is ideal for the distribution of incentives, rewards, commission, donor funds, social grants, insurance pay-outs and refunds. We are excited that Principa has chosen our PAY solution to drive instant rewards and incentives as an alternative to using a points based solution,” says Warren Venter, founder at 6DOT50.
Traditional points based rewards programmes report that more than 85% of earned rewards are unutilised. If your staff and customers are not spending their points they do not see your points as valuable and they are not properly engaged with your program.