Best Practices for Self-Service and Case Deflection - Monthly Update
Fluid Topics
The AI-powered Content Delivery Platform connecting all your product knowledge to your customers and partners.
New Fluid Topics Case Deflection Module?
Is your support team answering avoidable questions??
Fluid Topics has developed a new case deflection module to prevent questions from turning into cases by providing suggestions directly from your documentation portal.?
As your users enter a question into your case form, Fluid Topics automatically displays personalized and relevant content to solve their issues on their own.?
Self-Service and Case Deflection: A Game Changer in Customer Experience
In addition to the case deflection module, we thought we’d share our latest blog post “Self-Service and Case Deflection: A Game Changer in Customer Experience”.?
As consumer preferences evolve, there is a growing desire for value-added experiences, prompting companies to deliver better and more effective services. This is where self-service and case deflection come in.?
Explore what they bring to companies and the capabilities businesses need to implement a successful strategy and improve their customer experience.?
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Webinar Invitation: The Forthcoming of Social and Semantic Tech Doc?
What’s next for technical documentation??
Join Fabrice Lacroix on June 7th at 6PM CEST for the next webinar in our series: "The Forthcoming of Social and Semantic Technical Documentation".?
In this webinar, you will learn about the principles that transformed the Web over the last two decades and gain insights on how to leverage social and semantic concepts to improve your technical documentation.?
Can’t attend? Register and we'll send you the recording for you to watch at your own pace.?
How Tech Doc Fails Service Technicians: Webinar Recap?
Christopher Rechtien , Innovation Manager at kothes GmbH - Smart Information Solutions , recently joined Fluid Topics’ CEO Fabrice Lacroix for a one-hour webinar to discuss “Research Findings: How Tech Doc Fails Service Technicians. And How to Fix it.” The conversation created a space to explore ways companies can improve their service efficiency through better content delivery.??
If you missed the webinar, here is a 4-min blog post that explores the top pain points service teams face in their daily work with product documentation and the sometimes-surprising learnings on what they really miss.??
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