Best Practices: Get the Most Out of Conversational Feedback

What is a?conversation? Typically, an exchange of sentiments, observations, opinions, or ideas, a conversation supplies?social support. It establishes a connection between the participants. Unlike other, traditional methods of gathering insights, conversational surveys allow you to leverage the power of conversation. In this article, we’ve researched and outlined some best practices for leveraging conversational feedback.

Conversational marketing is a customer-centric and dialogue-driven?approach to marketing. So it’s essential that, for your approach to be successful, you ingrain a customer-centric strategy throughout every level of your campaigns. Want to know more about that??Read all about conversational marketing.

Conversational marketing provides yet another opportunity to meet customers where they are in their buying journey. Done well, it drives value by delivering the right message at the right time, with the right information, to the right person.

?Martech

Earlier this year, Mopinion released?conversational feedback?forms, or conversational surveys, in order to help you collect user feedback in a way that wouldn’t disrupt but actually improve your CX, unlike a lot of traditional chatbots.

A branch of conversational marketing, marketers and digital professionals can leverage this new style of feedback forms to capture feedback via a personalised experience that will leave your visitors feeling as though they were chatting with a colleague.

Intrigued?

Keep reading on the Mopinion blog to discover the best practices for conversational feedback forms and surveys.