Best practice client management

Account management is at the heart of our business; the client-facing aspect, crucial for creating and maintaining the very best of client relationships.

Here at IvyJack, building mutually respectful client relationships is an integral part of our core values. It’s an area where we always try to exceed expectations, going above and beyond whilst developing your brand.

Here are my top tips for best practice client management:

BUILD A SOLID CLIENT RELATIONSHIP

Being proactive with client communications forms a solid foundation for a successful relationship. A face-to-face meeting, or a phone call, can go a long way in building a strong bond and create a solid understanding together. By listening to the client, you will get to know the industry and organisation, from which you can form the right questions to help develop their brand.

Treat every client like your most Important one, be patient and make sure to actively listen to them and their plans. It’s okay to challenge their thinking and by reading in between the lines through purposeful questions, leading to more successful results. Build rapport with your client as this will enable you to build a close relationship, going above and beyond to achieve a successful outcome for them.

PLAN PROJECTS EFFECTIVELY

Planning is key to ensuring that a project is successfully delivered, resulting in a happy client. By taking steps to plan your project, you can ensure that it is delivered on time, on budget and meets business objectives.

By gathering key information and setting out planned objectives, a strategy can then be created to enable you to implement your proposed plan of action. Make sure to keep your client ‘in the loop’ throughout the progress of the project, this will reassure your client, further strengthening your relationship.

This open dialogue also gives the client an opportunity to give feedback in a constructive way and gives them additional value. Its professional approach to problem solving and by proactively seeking feedback, the client will feel more involved and valued with an increased amount of trust. This will lay the groundwork for the client to feel confident to return with further projects.

TEAMWORK

Here at IvyJack, we are a team of professionals with essential skills and attributes that complement each other, resulting in forward thinking and confidence in who we are and what we do. By working within a team that encourages individuals to showcase their talents, strengths and sharing knowledge with one another builds confidence in the team. This in turn ensures that our clients get the very best end result.

To make a great team, communication and clarity is key. Being open, honest and reliable ensures that all responsibilities and accountabilities are met. For me, working with a smile on my face, appreciating the team and the flexible contributions they make, only drives increased productivity.

Happy client = happy life