Best Practice and Agility – How Do They Go Together? Differentiating Processes Are the Flip Side of Commodity Processes

During a blog series focused on value realization, we have established that?“Transforming your business is key”is one of the leading themes. Today I would like to introduce you to two customer examples that perfectly balance the two flip sides of the same digital transformation coin: The fast lane and unprecedented time to value with commodity processes on one side, and an agile and fail forward adoption of differentiating processes on the other side.?

But enterprises cannot adopt numerous business processes in a “one size fits all” approach.

Commodity Processes?

A commodity is a basic good or process used that has common characteristics and is not customized or tailored. It could be interchangeable between companies. The quality and detailing of a commodity may differ slightly, but it is essentially uniform across companies.

We embody a commodity as a theme of “running the company” in the most efficient way.

Commodity processes are addressed:

????????By anticipating challenges of the well-known business – making heavy use of intelligence technology to automate and generate efficiency gains

????????Where customers strive for operational excellence – standardizing as much as possible but keeping features that are significant value drivers for customers differentiated.

????????By building on past experience derived from past analytics?

????????By ensuring continuity while increasing efficiency

Differentiating Processes?

The flip side of standardization are?differentiating processes. It is important to actively recognize or ascertain what makes someone or something different and how that brings value. This is a highly desired state for companies targeting a digital transformed economy.

Here?we also leverage intelligence to generate insights and re-imagine existing standards, business processes and models and ultimately, drive effectiveness.

Disruptive technologies are leveraged to challenge the de-facto standard and target new products and services, with direct effect on the top line at best. The battle ground is where companies want to stand out, boost employee productivity, and empower their developers to build innovative apps in an agile manner. This is an extremely important ingredient of the overall transformation journey.?

Our Business Technology Platform is the integration and extension platform that offers such required capabilities.

Customer Example: Optimize the Mobile Workforce Across the Park

I would like to share a customer example from a world-famous leisure park operator with you.

Over time, operational deficiencies had crept into the organization, affecting?street?and office workers alike?– and eventually, also?guests.?

While the core operations and finance backend were already built on our ERP Cloud System, the largely mobile?workforce was?running?forms on paper to register activities and create tasks or follow-ups. The staff had become?overwhelmed?with time-consuming administrative functions because?nobody explored opportunities to incorporate the very specific and highly customized workforce tasks across the park into an overall experience strategy.?

Another challenge was the emergency concept. In case of an animal breach, it had been expected of the employees to simply race to a workstation or to?pick up a?phone to try and send out a?message without any defined process.

Being empowered to spend the maximum percentage of working hours on the job would be far more productive than having to chase down a manager every time they needed to have a requisition physically signed off.

To address this issue right away, the company partnered with us to develop a mobile application to unify and simplify the employee experience, improving employee engagement on incidents and notifications.?

Now if there is an animal breach, someone can simply open the app, click a button and it immediately issues an alert via email to all users – something the Jurassic Park founders would have loved to have.

Employees are getting visibility into incidents and notifications. But beyond that, digitizing its core processes at the same time, including finance, procurement, payroll, and human resources. The new cloud application simplifies the employee experience with a single point of entry into all core business applications.?

With our ERP Cloud software at the core, strictly running on best practices and implemented in record-breaking speed, the customer added all its differentiating processes fully flexible and highly scalable on our PaaS offering.

Both sides come together for greater experience, taking full advantage of available data to improve operations and expand their impact:

????????A central, scalable digital core and intelligent ERP system

????????Interactive dashboards and reports with embedded analytics across the business using our Analytics Cloud

????????A unified mobile and desktop experience, enhanced security, and accelerated integration using our Portal service

????????Central Content and custom data store?

????????Seamless connection to the data center and other cloud and third-party applications

????????Transition from paper-based processes to digital workflows across functions and systems using our Workflow Management service

You can find many other customer success stories and further details here as part of the value blog series on our community page.

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