The Best Leaders Break Rules
Jacob Morgan
5x Best-Selling Author, Futurist, & Keynote Speaker. Founder of Future Of Work Leaders (Global CHRO Community). Focused on Leadership, The Future of Work, & Employee Experience
This is part of?LinkedIn's new Newsletter Series . To get weekly exclusive CEO interviews, and insights on leadership, the future of work, and employee experience?hit the "subscribe" button here.
Speed limits. Restaurant food handling guidelines. Curfews.
Most rules are meant to be kept.
But the best leaders know when to break the rules.
There are times when leaders need to make an exception to the rule to serve their customers and employees. Knowing when to break the rules and how to do it in the best way is what separates great leaders from the rest of the pack.
Great leaders break the rule to stay open a few minutes for a customer who is running late. They may break the schedule of visiting employees to spend more time with an employee who has a question. Or they may break the rule of a standard process to fast-track a project for a client.
These leaders know when to break the rules to go above and beyond. They aren’t afraid to break free of what’s always been done to get great results and serve their people.
Of course, there are rules that leaders must keep, like tracking finances and being honest.
领英推荐
But when it comes to helping their people, building connections, and making a difference, the best leaders know when to break the rules.?
I put together a video which talks about this in more detail. Please check it out below and if you want more content like this?you can subscribe to my Youtube channel .
------------------------------------------
Companies with better employee experiences have more engaged and productive workers, higher profits, and the ability to attract and retain talent. In today’s competitive talent landscape, companies can’t afford not to invest in employee experience.?Download your copy ?and start creating better experiences for your employees and customers today!
People, change, new work afiscionado ??
2 年Interesting share, thanks.
Communications Leader | Thought Partner | Connection & Change Strategist
2 年In a previous role, my manager and I had a pact that it was sometimes better to ask forgiveness rather than permission--if we had an idea that we thought would better serve our audience, or somehow make work or the company better. This was in a staid, highly regulated industry, where rules are certainly important in many areas, but our job was to engage and inspire employees (which, as we all know by now, improves productivity and the bottom line), so it made sense. My favorite words were, "I trust you, go for it!" And we ultimately got to do a lot of creative, interesting work, and made changes for the better. #employeeexperience #dowhatyoulove #knowyourwhy #mindset #change #internalcommunications
Global President of Marcel.ai | Helping People and Business Grow by creating an Intelligent "People Experience and Growth" Product
2 年Rules just like everything in life also needs "Change". Rules are not created to be same forever. Because just like if we stick to doing same things, same way over and over, at some point we get to diminishing/negative returns. Same applies for rules. Keep evolving them too!