The best Intercom plugins for SaaS to provide outstanding customer service

Feeling swamped by customer support demands? With the right Intercom plugins, you can automate tasks, improve communication, and deliver top-notch service effortlessly. Here’s how these tools make your life easier and boost your SaaS success.

With each passing day, the internet user base is becoming larger, and digital means of communication are also seeing hype like never before. 67.1% of the world's population is using the internet, which emphasizes how important it is as a medium for spreading information and voicing your opinions. And if you’re running a SaaS business today, staying connected with your customers on your digital platform is not just a need; it’s a necessity to foster long-term relationships and retain their loyalty.

This all sounds great in theory — until it's time for practical implementation. ???? With limited time and customers expecting responses in the blink of an eye, you need a solution like Intercom, a customer messaging platform that’s changed how businesses communicate with their customers.

At some point, you'll need to enhance the platform functionalities, add customization options, and integrate with other services – and that's where Intercom plugins come in. In this article, we will discuss seven of the best Intercom third-party apps for SaaS customer support. Whether you’re looking for Intercom translations, analytics, real-time screen sharing, or automation, we've got you covered.

?? Our selection

1. Slack

Slack is one of the most popular tools for managing team communications. Intercom allows to integrate with it, smoothing the communication flow between customer support teams and internal stakeholders.

After successful integration, the notifications are sent directly from Intercom to designated Slack channels, ensuring that customer inquiries are resolved faster and more conveniently. An added advantage for SaaS companies is that they can keep all teams on the same page without switching between the apps. ??

?? Top features

• ?? Real-time notifications in Slack for every customer interaction via Intercom.
• ?? Available for both public and private channels.
• ?? Individual targeting for specific channels and tickets.

? Benefits and use cases

• Teams can work on specific issues without leaving Slack.
• Allows members to handle tickets that match their expertise and experience.
• Reduces noise.
• Especially useful for remote teams, as it keeps communications centralized.

?? Cost: Pricing starts at $7.25 per person/month. Free trial available.

2. HelloScreen

If you’ve ever worked at a support desk, you can understand how frustrating it becomes when you can’t visualize what the user is talking about. How about a tool that can make it possible right in your support dashboard? ??

HelloScreen by Upscope allows agents to see what customers see on their screens in real-time, making it ideal for guiding even the least tech-savvy users. Integrated with Intercom, it's a powerful tool for daily support work.

??Top features

• ?? Co-browsing allows you to see and take control of customers' screens instantly.
• ?? Its developer-friendly API makes it easy to integrate with custom workflows and platforms.
• ?? Data privacy and security features to protect the user.

? Benefits and use cases

• Reduces onboarding and support time by 43%.
• Improves customer satisfaction by providing quick, personalized support that makes them feel valued.
• Instantly highlights the key features your customer is looking for in your SaaS.

?? Cost: The pricing of the co-browsing API starts at $0.05/month, with a minimum purchasing of at least 100 hours per month.

3. Statuspage

As a SaaS owner, you’ve likely experienced downtime at some point. Or maybe you had to pause service on a specific page to fix an error. ?? While these interruptions are necessary for product improvements, they can be frustrating for users, who start submitting support tickets once they notice.

If they don’t receive a prompt response, there’s a chance you could end up with some negative reviews. But if you’re using Intercom for your SaaS, you can easily integrate it with Statuspage . This way, when users ask about the downtime of a particular page through Intercom, they'll receive tailored responses for their query.

?? Top features

• ?? Live status updates and customizable status pages.
• ?? Customers can subscribe to updates.
• ?? Easy integration with page health monitoring tools.

? Benefits and use cases

• Proactively updates users about ongoing incidents and system statuses.
• Users can get information directly in the chat, potentially reducing support ticket volume.
• Builds more customer trust through transparency of service.

??Cost: Multiple pricing options available starting from $29/month. Offers a free trial.

4. LiveSession

LiveSession records live sessions that track your users' journeys. When you integrate it with Intercom, it lets you visualize all the customer sessions in your dashboard, as well as information on how the user navigated your tool and what their experience was like. Based on this data, you can answer user queries more conveniently and provide quick, personalized support.

??Top features

• ?? Direct access to LiveSession recordings from Intercom conversations.
• ?? Session filtering based on custom events, user properties, and more.
• ?? User engagement visualization across different pages and website elements.

? Benefits and use cases

• Helps in faster problem resolution thanks to real-time context in Intercom.
• Allows you to track user journeys and understand where users drop off to optimize conversion rates.
• Enhances the performance of development teams with session replays, allowing them to prioritize fixes based on user experience.
• Improves user experience and makes customers happier by providing personalized support.

?? Cost: Although the tool offers a free version, to use the API access you need to upgrade to the Pro version, which costs $99/month.

5. Saasdocs

Every SaaS owner wants to provide the maximum information possible about their product to users so customers don’t have to experiment with multiple tools. Creating guides with step-by-step instructions for using features helps with this issue, but the problem is that it takes hours and hours.

To solve this, Saasdocs offers a solution where you can automatically generate high-quality instructional articles by simply recording your workflow with a Chrome extension. With their Intercom plugin, you can export these articles directly to your help center. ??

?? Top features

• ?? Export articles to Intercom without much effort.
• ?? Multilingual support, allowing you to create articles in multiple languages within your help center.

? Benefits and use cases

• Developers can easily record workflows to create articles, reducing the time and effort needed for coordination between writers and developers.
• Helps the support team provide better assistance by sharing articles directly from the Intercom dashboard.

?? Cost: Pricing starts at €9.90 per month. You can upgrade as per your requirements. A free trial is also available.

6. Customer Health Score

Gone are the days when people relied on gut feelings and vague assumptions about their customers' journeys. Using predictive algorithms and the data you collect through Intercom, the Customer Health Score plugin by Alvis provides precise health scores that help you proactively address churn risks and retain users.

?? Top features

• ?? Customer health analysis based on interaction data using predictive algorithms and AI.
• ?? Seamless visualization of overall health, graphs, trends, and insight segments.
• ??? Customer health score view on the support dashboard.

? Benefits and use cases

• Helps to take proactive measures to retain high-risk customers and reduce churn.
• Gives access to real-time information in Intercom.
• Identifies potential product issues through customers’ patterns.

?? Cost: Pricing starts at $120/month.

7. Localazy

One of the biggest issues global SaaS companies face when expanding to new markets is the linguistic barrier. Research by CSA found that 76% of the surveyed customers in 29 countries preferred products with information presented in their native tongue. This shows how important is to have multiple languages available in your help center.

So, does Intercom support multiple languages? Yes – and even better, you can avoid the embarrassment of inaccurate translations by using our Intercom integration. Localazy will take the text from your help center articles, collections, and support documentation and turn it into keys for translation. After the text is translated, everything can be sent back to Intercom so your support content is always clear.

?? Top features

• ?? Automatic translation of help center articles and support documentation.
• ?? Advanced file conversion features.
• ?? Handles all plural types according to the latest CLDR (Common Locale Data Repository) standards, which ensures that you have grammatically correct translations in every language.

? Benefits and use cases

• Allows you to engage a broader audience and increase user satisfaction across different regions.
• Reduces the chances of miscommunication and frustration during support.
• Ensures your translated support content stays consistent and error-free.

?? Cost: Price starts at $33 per month.

?? Want to offer multilingual support on Intercom? Integrate it today with Localazy within minutes

?? How to choose the right plugins?

When choosing customer engagement tools to enhance your Intercom setup, focus on your specific needs rather than just popular opinions. Here are some important factors to consider when picking your plugins:

Data analytics

For better insights and understanding of customer behavior, consider Intercom API-based plugins. These plugins use advanced analytics to provide a clear picture of customer health and potential churn risks.

Customer engagement

To boost customer engagement, look for Intercom integrations that enhance your interaction with users. Messaging and collaboration plugins enhance communication between your support team and customers, making it easier to resolve issues promptly. ??

Localization

A localization plugin is crucial if you have a multilingual customer base. ?? Additions like the Localazy Intercom plugin can help you translate your help center content effectively, ensuring clear communication with users across different languages and improving their overall satisfaction.

?? Localazy supports over 50+ integrations, plugins, and tools that enable you to translate your digital products on autopilot. See here

?? Conclusion

As you explore these tools, take note of your needs and the available plugins. Investing in the right platforms doesn’t just streamline workflows – it also boosts overall customer satisfaction. Start by integrating the plugins that align with your goals and see how they can enhance your SaaS customer support. With the right tools, you can turn customer interactions into opportunities for growth and satisfaction! ??

Author: Waqas Nazeer