Best HX of Work Articles ~ September 2023
1. HXWize News
People Experience Ambassadors Bootcamp with L'Oréal USA
At the recent L’Oréal USA's People Experience Ambassadors Bootcamp, facilitated by HXWize, L’Oréal HR dove into the nuances of cross-boarding experiences. Their journey transitioned from initial assumptions to a deep-rooted understanding by the second day. Through insightful questioning, they pinpointed key pain points and crucial moments. By the finale, this newfound perspective inspired the creation and pitching of innovative, human-centered prototypes. A huge nod to the L’Oréal Global PX and USA HR teams for embracing this transformative process. Dive deeper into their story!
2. Employee Experience (EX) / Work Experience (WX)
Where in the World Are People Back in the Office?
In our rapidly evolving work landscape, understanding the nuances of employee experience is more vital than ever. A recent New York Times article highlighted the vast disparities in remote work preferences across countries. Factors like housing density, cultural norms, and the duration of Covid lockdowns heavily influence employees' choices and comfort levels with remote work. For instance, while larger homes in suburban U.S. promote remote work, densely populated areas in Asia see a higher return-to-office rate due to limited space. Leaders across the globe are realizing that one-size-fits-all policies don't cater to individual needs. As we forge ahead, it's clear that a holistic understanding of employee experiences and regional nuances will be paramount in shaping workplace policies.
Why ‘I quit’ comes soon after ‘you’re promoted’—and companies keep bungling the career advancement process
Recent data from ADP reveals a surprising trend: 29% of promoted employees leave their positions within a month, compared to 18% of non-promoted ones. While promotions should signify career advancement, many workers feel either undervalued or burdened by empty titles without any real benefits. In the changing landscape of trust in institutions, professionals are more inclined to bet on themselves, opting for entrepreneurship over traditional employment. Moreover, while some promotions carry weight, others, especially in roles that don't require degrees, often seem superficial. Wouldn't “mapping journey promotions” be the best way to avoid both managerial misunderstandings and the risk of losing talent? Our HXWize coaches can train your company for it.
Wouldn't setting a listening strategy & mapping journey promotions be the best way to avoid both managerial misunderstandings and the risk of losing talent? Our HXWize coaches can train your company for it.?
Return-to-office is a $1.3 trillion problem few have figured out As we navigate the post-pandemic era, the return-to-office dilemma stands as a $1.3 trillion challenge that continues to baffle the corporate world. While Asia and Europe have seen a faster pace in transitioning back to office life, the Americas grapple with diverse company policies and schedules. Notably, the shifting work paradigm could erase a staggering amount of real estate value in major cities globally. The role of offices, work-life integration, and productivity metrics remain hot topics of debate. One thing is clear: COVID-19 has reshaped our understanding of work, and there's no turning back to the old "normal".
Rethinking Onboarding: Transform Your Employee Experience Framework For Long-Term Success
In today's competitive business realm, it's not enough to just attract top talent – we must prioritize their integration. A well-executed onboarding process does more than just introduce job responsibilities; it immerses new hires in a company's culture, values, and dynamics from day one. Yet many organizations are missing the mark, with outdated practices that leave nearly half of new employees feeling overwhelmed and disengaged. For true long-term success, onboarding should be a holistic, personalized journey backed by strong interdepartmental collaboration, continuous feedback loops, and a commitment to fostering engagement and loyalty. Our HXWize coaches can help your company to create a great Onboarding experience - discover our case study with PPG EMEA.?
Could the 'Lazy Girl Job' Change How Your Employees Think About Work?
Recent buzz around the #lazygirljob hashtag highlights a deeper sentiment among Gen-Z professionals: a genuine need for work-life balance and a rejection of constant hustle culture. The modern workforce, especially the younger generation, deeply values flexibility, authenticity, and a supportive company culture. Founders and leaders need to realize that maximal productivity doesn't mean burning out one's team. Instead, fostering a culture of acknowledgment, fair reward, and open communication can lead to higher engagement and commitment.?
Eliminate roles, not people: fine-tuning the talent search during times of change
In a compelling discussion on CIO.com, Julia Anderson of Campbell Soup Company and Kristen Lamoreaux emphasize the importance of talent development during transformational periods. Anderson champions the idea of eliminating roles, not people, highlighting the significance of training and collaboration in an ever-evolving workspace. Lamoreaux underscores the value of diverse leadership and the power of democratizing data access while ensuring governance. Both leaders stress the need for authenticity, the potential of shadow IT, and the undeniable benefit of fostering passion within teams for heightened morale and engagement.
How a Four-Day Workweek Actually Works, From the Companies Pulling It Off
The move to a four-day workweek is gaining traction with companies like ThredUp and Qwick exploring this transformation. It’s not without its challenges—ThredUp had to curtail meetings and streamline tasks to keep the workflow steady. The results? Enhanced employee satisfaction and lower turnover, with more employees feeling revitalized and fulfilled. However, achieving this in various time zones and customer-oriented sectors is challenging, signaling a pivotal reexamination of work-life balance. This shift could mark a significant transformation in our understanding and approach to work, putting emphasis on efficiency and quality of work over hours logged.
3. Human-Centered Design - Service Design
Empirically testing the experience type framework
Recent research has empirically tested the Experience Type Framework proposed by Mat D. Duerden et al. in 2018. The study not only validates the hierarchical structure of ordinary to transformative experiences but also underscores their impact on Net Promoter Scores (NPS). In essence, transformative experiences, which evoke strong emotion, insight, and change, lead to significantly higher NPS scores. Kudos to the entire team for shedding light on how designing impactful experiences can lead to higher customer loyalty and satisfaction!?
Revitalizing Remote Connections: Insights from Doist Connect’s 2023 Company Retreat
Doist Connect’s 2023 retreat in Italy showcased an exemplary approach to fostering connection and collaboration within a remote global team! By applying the 20/30/50 rule, they crafted a harmonious blend of work, team-building activities, and relaxation to facilitate serendipitous conversations and reinforce social bonds. The retreat’s emphasis on balanced small-group activities and clear guidelines significantly enhanced participant experience, revealing the multifaceted personalities of teammates and allowing attendees to return recharged and more interconnected.?
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4. Agile
Using Sprints to Boost Your Sales Team’s Performance Sales organizations are constantly navigating the challenges of execution excellence in a rapidly digitalizing world. Harvard Business Review sheds light on the transformative power of 'sales sprints'. These time-boxed periods, inspired by agile sprints, break strategies into manageable tasks, ensuring sales teams remain focused and accountable. Deacero's success story exemplifies this, achieving a 16% revenue boost by incorporating sales sprints, thereby turning strategies into actionable steps and fostering cross-team collaboration. As we adapt to the ever-evolving digital landscape, it's clear that aligning strategy with execution is the key to 'win' the sales game!
Building High-Performing Product Teams
Insightful piece from Roman Pichler? underscoring the importance of organizing teams around clear, tangible products. The composition of these teams matters, weaving together the right mix of stakeholders, product experts, and developers. Central to success is aligning every member with shared goals, from overarching vision down to specific sprint objectives. Pichler advocates for team empowerment, allowing them full ownership of goals and strategies. This fosters a culture of trust and psychological safety, essential for innovation and candid communication. Lastly, for optimal results, he emphasizes the significance of maintaining team stability throughout the product's life cycle. Dive into the full article for deeper insights!?
Non-Technical Leaders in Scrum
Scrum isn’t just for tech whizzes anymore! It’s reshaping leadership, showing us that you don’t have to be a tech guru to lead effectively in agile settings. It’s all about clear talk, real listening, and building trust and teamwork. Leaders in Scrum focus more on giving teams what they need to succeed and less on managing every task. It’s a game-changer, putting the spotlight on openness, ongoing improvement, and value delivery to customers. Let’s embrace leading with trust, communication, and collaboration to help our teams shine!?
5. People Analytics – Labor Market Data & Tendencies
French banking giant BNP says it’s tracking staff’s return-to-office data—but only to support them
French banking leader, BNP Paribas, has initiated a tracking system for its London-based employees, monitoring entry-gate swipes to ensure adherence to their “Smart Working” policy. This move underscores the bank’s commitment to fostering a hybrid working model, balancing remote work with essential in-person collaboration to nurture better working relationships among its 4,500-strong U.K. workforce. While the data collected will be accessible to senior managers to decide on any necessary action, BNP Paribas stresses that this measure is not about trust but is intended to support employees in meeting attendance minimums and to fine-tune the existing compromise between employers and employees in a post-pandemic work environment.
The benefits of interpreting data as a ‘layer cake’
Thermo Fisher Scientific CIO Ryan Snyder emphasizes the importance of cross-functional data teams to extract maximum value from data, describing their data strategy as a 'layer cake'. This model comprises four layers: business concept, consumable data, combined architecture and governance, and raw data. This tiered approach fosters agility, business ownership of data decisions, and rapid response to business problems. Snyder advises CIOs to engage business partners early in the process and ensure they understand their roles in the data strategy.
Language Bias in Performance Feedback 2023 Report
Textio has conducted a remarkable piece of research, analyzing textual data from employee feedback and correlating it with employee performance and retention metrics, with further segmentation into race and gender categories. As with any report, it's advisable to review the methodology first, which is located at the end, before delving into the findings. Definitely thought-provoking! https://drive.google.com/file/d/163WZuWA0ud1t3VZ5RXn0vIm7_z6JLOHB/view?usp=sharing
Better with Age: The Rising Importance of Older Workers
As our global workforce undergoes a significant shift, companies should be preparing for the rising prominence of older workers. By 2030, 150 million jobs globally will transition to those 55 and older, particularly in G7 countries. Yet, surprisingly, fewer than 4% of firms are integrating older workers into their talent systems. The reasons? Workers post-60 prioritize interesting work, autonomy, and flexibility over just compensation. Success stories from Home Depot, Mitsubishi Corp., and the NIH show the benefits of tapping into this talent pool: enhanced loyalty, work satisfaction, and valuable mentorship. Embracing age diversity isn't just ethically right; it's also a strategic advantage.
Startup Heatmap 2023
Dive into DEEP Ecosystems' latest report for a comprehensive look at the Tech Startup scene in Europe. Discover city trends in founder attractiveness, the impact of startups on job creation, the number of exits by city, and much more.?
The State of Organisations 2023
McKinsey's "The State of Organizations 2023" report underscores the dynamic shifts businesses are navigating in our ever-evolving landscape. Amidst global challenges, organizations are focusing on enhancing resilience, navigating the balance of hybrid work models, leveraging AI for operational excellence, and placing increased emphasis on diversity, equity, inclusion, and mental health. However, despite initiatives, only half of the businesses feel prepared for external shocks, and many grapple with inefficiencies. Leadership, talent cultivation, and a holistic approach to transformation remain paramount. As we embrace this new era, it's clear that adaptability, people-centric strategies, and visionary leadership will shape the organizations of tomorrow.?
2023 Executive Compensation Report
Insightful research from Riviera Partners detailing compensation trends in tech, product, and design roles. From CXOs to directors, the data covers various positions and company stages, including early and growth-stage venture capital and private equity-backed to public companies. Link to full report in comments.