The best CX advice you’ll hear this week…
Rick Denton
Conversation Catalyst | Amplify your event's impact | Live podcasting for results | CX Passport Live | Excite attendees | Reward high-value customers | Convert potential customers | ?????CX Passport Host??
(Originally published in this week's CX Passport newsletter. Don't wait for LinkedIn. Get early access right into your inbox? Sign up at https://cxpassport.kit.com/signup)
Remember the Grinch and how he’s bothered by the “noise, noise, noise”? Now that he’s a fan of Cindy Loo Who, what do you think he’d think about customer experience? (Bet y’all didn’t expect a Grinch reference in February, did ya?)
So much noise…metrics, reports, surveys, and endless data points. What’s the fix??
This week’s CX Passport guest, Jeff Louden, keeps it simple:
“The most important thing to do is create a well-crafted question…and then
With all apologizes to my fantastic 4th grade teacher Ms Bice.
Sometimes a “shut up” is exactly what needs to be said.
Too often, CX gets stuck chasing?
the next data result,?
the next trend line increase,?
instead of influencing real business decisions. It’s a (bad!) way of proving ourselves, right?
Say this with me
It’s not about me
It’s not about me
In this week’s CX Passport, Jeff shares why great CX leaders focus less on proving their worth and more on understanding the people they work with.
Your Turn…
How have you successfully turned off the noise in your customer experience world??
Executive Educator, Inspiring Leadership and Driving Exceptional Customer Experience for ambitious Enterprises | Founder: Commercial Excellence Partners | Speaker | Travel-Tech ?
1 周Great idea about where your focus needs to be. I think it’s this plague of social media and the need to “be seen” that’s making many people forget where to focus. By all means, give examples of CX failure. But the objective should always be to understand why and how of the customer reaction and solution to make it better next time.