9 Best CRM With Dialer System

Effective communication is the cornerstone of any successful business, and CRM tools with built-in dialers ensure seamless interactions between teams and clients.

With features like automated call scheduling, real-time analytics, and integration with CRM functionalities, these tools help businesses streamline their operations and improve customer satisfaction.

In this article, we will explore the Best CRM with Dialer, highlighting their features, pros, cons, and pricing to help you choose the ideal solution for your business needs.

9 Best CRM With Dialer System

1. GoHighLevel – Best CRM With a Comprehensive Dialer

GoHighLevel is an all-in-one CRM designed for agencies and businesses that need a robust solution for managing leads, customers, and marketing campaigns.

It stands out with its ability to integrate marketing tools such as email automation, SMS, and voice calls, alongside a built-in dialer for direct client communication.

Its pipeline management feature allows businesses to track leads across different stages, ensuring seamless conversion.

GoHighLevel also includes white-label options, making it an excellent choice for agencies offering branded solutions to their clients.

Moreover, the platform includes snapshots tailored to industries like roofing and landscaping, helping businesses quickly set up workflows tailored to their niche.

Key Features

• All-in-One Functionality: Combines CRM, marketing automation, email campaigns, and a built-in dialer in a single platform, reducing the need for multiple tools.
• Built-in Power Dialer: Enables users to make calls directly from the CRM, streamlining outbound cold calling efforts.
• Call Recording: Automatically records calls for review, quality assurance, and training purposes.
• Click-to-Call Functionality: Simplifies the dialing process, allowing users to initiate calls directly from contact records.
• Call Tracking and Analytics: Tracks call outcomes, durations, and success rates to optimize sales and marketing campaigns.
• Voicemail Drop: Automates voicemail delivery for missed calls, saving time while keeping communication consistent.
• Marketing Powerhouse: Integrates email, SMS, and voicemail automation, making it a strong contender for companies with diverse outreach needs.

Pros

• Comprehensive automation features.
• Ideal for marketing and sales-focused businesses.
• High scalability to meet growing business demands.
• Intuitive interface for easy navigation.
• Competitive pricing for small and medium businesses.

Cons

• Steeper learning curve for beginners.
• Limited customization options for niche industries.

Pricing

• Starter Plan: $97/month
• Agency Plan: $297/month
• Agency Pro: $497/month

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2. Keap – Best for Small Businesses with Limited Teams

Keap offers a simplified yet powerful CRM solution tailored to small businesses and startups. It combines email marketing, contact management, and sales pipeline tracking, making it an all-in-one platform for growing enterprises.

Its automated workflows save time by following up with leads, scheduling appointments, and sending payment reminders effortlessly.

The platform’s dialer tools enable businesses to make and track calls within the CRM, helping to centralize client communication.

Additionally, Keap integrates with popular tools like QuickBooks and Zapier, ensuring smooth coordination between sales and accounting tasks.

Key Features

• Integrated Calling: Offers in-app calling for enhanced team collaboration.
• Lead Management: Tracks call outcomes and automates lead scoring.
• Call Recording: Records calls for training and compliance purposes.
• Automated Workflows: Reduces manual tasks by automating follow-up actions.
• Voicemail Automation: Simplifies outreach by dropping pre-recorded messages.
• Mobile App Support: Allows teams to make and receive calls on the go.
• CRM Integration: Ensures all call data is synced with customer profiles.

Pros

• Easy to set up and use.
• Affordable for startups.
• Excellent automation capabilities.
• Strong customer support.
• Flexible pricing plans.

Cons

• Limited features in basic plans.
• Less suitable for large enterprises.

Pricing

Plan starts at $250/month

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3. HubSpot – Best Free CRM With Dialer

HubSpot is a household name in the CRM world, offering one of the most comprehensive free CRM plans available.

The platform’s dialer functionality lets businesses make calls directly from the CRM, log outcomes, and even record conversations for quality assurance.

Its intuitive user interface and seamless integration with marketing tools like email, forms, and chatbots make it a favorite among small and medium-sized enterprises.

The CRM automatically tracks interactions across emails, calls, and meetings, creating a unified customer view.

For teams looking to scale, HubSpot offers advanced analytics and reporting tools, providing actionable insights to improve sales strategies.

Key Features

• HubSpot Dialer: Built-in calling tools for managing client communication.
• Call Tracking and Analytics: Provides insights into call performance and outcomes.
• Task Automation: Reduces administrative workload by automating routine tasks.
• CRM Integration: Syncs call data with customer profiles for a 360-degree view.
• Voicemail Recording: Personalizes outreach efforts with recorded messages.
• Sales Automation: Tracks call outcomes and aligns them with sales goals.
• Custom Reporting: Creates tailored reports for performance evaluation.

Pros

• Highly intuitive interface.
• Free CRM with basic features.
• Strong integration with third-party tools.
• Ideal for inbound marketing strategies.
• Scalable plans for growing businesses.

Cons

• Paid plans can be expensive.
• Limited advanced features in free version.

Pricing

• Free Plan: $0
• Professional Plan: $890/month
• Enterprise Plan: $3,600/month

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4. Bitrix24 – Best for Team Collaboration and Telephony Integration

Bitrix24 is more than a CRM—it’s a complete collaboration platform that supports teams in managing sales, tasks, and communications.

Its integrated dialer allows for VoIP calls directly within the system, making it easy to handle client communication without switching tools.

Bitrix24 supports multi-channel lead capture, automatically feeding data into the CRM for seamless management.

Also, the platform offers powerful project management tools, enabling teams to assign tasks, set deadlines, and track progress effectively. With its free plan including CRM and telephony features, Bitrix24 is an excellent choice for teams prioritizing collaboration and budget-friendly options.

Key Features

• Free Telephony: Bitrix24’s dialer connects directly through VoIP, allowing seamless inbound and outbound calls.
• Collaboration Hub: Combines task management, chat, video calls, and CRM in one platform, ensuring smooth teamwork.
• Activity Tracking: Tracks calls, emails, and tasks, giving teams a clear picture of ongoing and completed activities.
• Lead Assignment: Automatically assigns leads or calls to team members based on custom rules, boosting efficiency.
• Integration Ecosystem: Syncs with tools like Outlook, Google Drive, and Slack for enhanced workflow automation.

Pros

• Excellent for collaborative environments.
• Free plan available for small teams.
• Wide range of integrations with popular tools.
• Robust call tracking and analytics.
• Cost-effective for small businesses.

Cons

• Interface can feel overwhelming.
• Limited scalability for larger enterprises.

Pricing

• Free Plan: $0 for up to 12 users
• Basic Plan: $39/month
• Standard Plan: $79/month
• Professional Plan: $159/month

5. Salesmate - Best for Customizable Sales Dialer Features

Salesmate is a powerful CRM designed to enhance communication and streamline sales processes, making it an excellent choice for businesses that rely heavily on cold calling and customer outreach.

Its built-in smart dialer helps sales teams handle calls efficiently, while the integration with workflows ensures that follow-ups are never missed.

Salesmate supports businesses with automation, reporting tools, and integrations, making it a versatile CRM for teams of all sizes.

Key Features

• Smart Sales Dialer: Automates dialing for bulk calls, increasing the efficiency of sales teams.
• Call Recording: Records all calls for quality assurance and training purposes.
• Click-to-Call: Initiates calls directly from the CRM, saving time and effort.
• Call Insights: Provides analytics on call duration, outcomes, and customer engagement.
• Voicemail Drop: Enables automated voicemail delivery for missed calls.
• Workflow Automation: Schedules follow-ups and triggers tasks based on call outcomes.
• Multi-Device Support: Allows users to make and manage calls from both desktop and mobile devices.

Pros

• Comprehensive call tracking and analytics.
• Seamless integration with multiple tools like Zapier and Slack.
• Easy-to-use interface for managing customer interactions.
• Supports both inbound and outbound call management.
• Highly customizable workflows and automations.

Cons

• Limited reporting features in the basic plans.
• Additional charges for some advanced call features.

Pricing

• Starter Plan: $12/user per month (billed annually).
• Growth Plan: $24/user per month (billed annually).
• Boost Plan: $40/user per month (billed annually).
• A free trial is available for all plans.

6. Agile CRM - Best for Small Teams Needing Advanced Calling Features

Agile CRM combines powerful sales, marketing, and service tools into a single platform, making it an excellent solution for small and medium-sized businesses.

Its telephony features integrate seamlessly with workflows, providing a unified approach to communication and task management.

Agile CRM's built-in dialer supports click-to-call and call scripts, allowing teams to focus on personalization and productivity.

With robust automation and reporting tools, Agile CRM ensures that small teams can maximize their output with minimal resources.

Key Features

• Built-in Telephony: Supports direct calls from the CRM without external integrations.
• Call Scripting: Provides on-screen scripts for consistent and professional communication.
• Call Recording and Playback: Useful for training and reviewing call performance.
• Automated Follow-Ups: Schedules follow-up tasks based on call outcomes.
• Gamification: Motivates teams with leaderboards and performance tracking.
• Custom Workflows: Automates repetitive tasks, such as lead nurturing and email follow-ups.
• Appointment Scheduling: Syncs with calendars to streamline client interactions.

Pros

• Affordable pricing for small businesses.
• Robust automation capabilities across all plans.
• Built-in call management tools reduce reliance on third-party apps.
• Integration with over 50 third-party apps like Twilio and Zapier.
• Easy-to-understand user interface suitable for beginners.

Cons

• Limited features in the free version.
• Occasional delays in customer support response.

Pricing

• Free Plan: Includes basic CRM and telephony features.
• Starter Plan: $8.99/user per month (billed annually).
• Regular Plan: $29.99/user per month (billed annually).
• Enterprise Plan: $47.99/user per month (billed annually).

7. Freshcaller by Freshworks - Best for Call Center Management

Freshcaller , part of the Freshworks suite, is a dedicated call center software that integrates seamlessly with Freshsales CRM to provide an all-in-one solution for communication management.

Designed for businesses with high call volumes, Freshcaller focuses on simplifying inbound and outbound calling while providing real-time call monitoring and analytics.

Its cloud-based nature allows businesses to manage calls across multiple locations without the need for complex setups.

Key Features

• Omnichannel Calling: Manages calls from multiple platforms, including phone, email, and chat.
• Real-Time Monitoring: Supervisors can listen in on live calls for quality assurance.
• Call Routing: Automatically directs calls to the appropriate agent or team.
• IVR System: Ensures efficient call handling with customizable menus.
• Call Masking: Protects the privacy of agents and clients.
• Call Queue Management: Organizes incoming calls during high-volume periods.
• Post-Call Feedback: Collects client feedback after each interaction for service improvement.

Pros

• User-friendly interface tailored for call center operations.
• Comprehensive reporting and call tracking tools.
• Customizable IVR and routing options.
• Scalable solution suitable for businesses of all sizes.
• Integration with Freshsales for end-to-end CRM functionality.

Cons

• Additional costs for advanced features.
• Limited offline functionality for remote teams.

Pricing

• Sprout Plan: Free for up to 10 users.
• Blossom Plan: $15/user per month (billed annually).
• Garden Plan: $29/user per month (billed annually).
• Estate Plan: $45/user per month (billed annually).

8. Shape CRM - Best for Real Estate and Loan Management

Shape CRM is a feature-rich platform tailored for industries like real estate and financial services, but its robust calling capabilities make it a strong contender for businesses requiring CRM with dialer functionality.

With advanced automation, Shape CRM ensures seamless lead management, efficient call handling, and personalized client outreach.

The software integrates with various third-party tools, providing flexibility and scalability for growing businesses.

Key Features

• Integrated Dialer: Facilitates click-to-call and auto-dialing from within the CRM.
• Lead Prioritization: Uses AI to rank leads based on engagement and conversion likelihood.
• Automated Follow-Ups: Schedules calls, emails, and messages to ensure consistent communication.
• Customizable Pipelines: Tracks leads and deals through every stage of the sales process.
• Dynamic Reporting: Provides real-time insights into call metrics and team performance.
• Mobile App Access: Enables on-the-go management of calls and customer interactions.
• Email and SMS Integration: Combines calling with other communication channels for a unified approach.

Pros

• Industry-specific features for real estate and financial services.
• AI-driven insights enhance lead management.
• Seamless multi-channel communication tools.
• Flexible pricing plans for small to large businesses.
• Responsive customer support.

Cons

• Limited third-party integrations compared to larger CRMs.
• Some features are industry-specific, reducing versatility.

Pricing

• Essential Plan: $49/month per user.
• Professional Plan: $99/month per user.
• Enterprise Plan: Custom pricing based on business needs.

9. Zoho CRM – Best for Comprehensive Communication and Calling Integration

Zoho CRM stands out as a versatile and cost-effective solution for businesses of all sizes. Its dialer functionality, paired with automation tools, simplifies calling and follow-ups, making it an excellent choice for sales and service teams.

Zoho CRM integrates seamlessly with a wide range of Zoho apps and third-party tools, offering a unified ecosystem for managing customer relationships.

The platform also provides AI-powered insights to optimize sales strategies and improve team performance.

Key Features

• Integrated Dialer: Facilitates one-click calls and supports call logging directly in the CRM.
• Call Analytics: Tracks metrics like call duration, outcomes, and agent productivity.
• Zia AI Assistant: Offers call predictions and suggestions for lead engagement.
• Workflow Automation: Automatically triggers tasks like follow-ups and updates after calls.
• Call Recording and Playback: Ensures quality monitoring and training for sales teams.
• Multi-Channel Communication: Combines calling with email, SMS, and social media outreach.
• Mobile App: Allows users to make and manage calls on the go.

Pros

• Affordable plans with extensive features.
• Advanced AI capabilities for enhanced productivity.
• Excellent integration with Zoho's suite and other apps like G Suite and Office 365.
• Customizable modules for tailored CRM functionality.
• Comprehensive reporting and analytics tools.

Cons

• Advanced features can have a steep learning curve.
• Limited phone support on lower-tier plans.

Pricing

• Free Plan: Up to 3 users with basic CRM features.
• Standard Plan: $14/user per month (billed annually).
• Professional Plan: $23/user per month (billed annually).
• Enterprise Plan: $40/user per month (billed annually).
• Ultimate Plan: $52/user per month (billed annually).
• Free trial available for all plans.