BESPIN’s User Experience Monitoring is now available to Air Force Enterprise

By BESPIN Communications & Marketing

MAXWELL AIR FORCE BASE-GUNTER ANNEX, AL -- Business and Enterprise Systems Product INovation (BESPIN) has successfully scaled a significant need for Air Force software developers by offering User Experience Monitoring (UEM) as an enterprise service for the Department of the Air Force.?

BESPIN’s UEM was created in joint partnership with vendors Skylight and Omni Federal. With the constant evolution of technology, assessing and reassessing the needs of application users has become vital to ensuring the longevity of a product. The goal is to gain deeper insight into how airmen use digital applications and enterprise-wide services so that we can improve these technologies and increase overall mission success for the Air Force.

“The true value of focusing on user experience comes from understanding how the user interacts with your capability and using those actions of the end users to adjust and provide the best product possible,” said BESPIN Deputy Chief, Lt. Col. Tyler Hough. “BESPIN has designed a scaled capability to support the warfighter by increasing not only the effectiveness of the software but also the efficiency in which a human interacts with the software.”

BESPIN’s UEM fulfills that need by providing detailed qualitative and quantitative data about an application that enables product teams to pinpoint issues and successes more accurately.?

UEM subject matter expert Ron Stevens, of BESPIN vendor partner Omni Federal, echoed Lt. Col. Hough’s words by reiterating that UEM strives to help app teams understand their users. “What are they doing? Where are they going? What issues are they experiencing? We are dedicated to making sure we provide that level of transparency to our UEM customers,” Stevens said.

By capturing statistics on application usage patterns, BESPIN’s UEM will help mobile and web application teams make data-driven decisions about where to invest time and money in addition to enhancing customer experience.??

By capturing?detailed information about a user’s complete journey on an application, BESPIN’s UEM can now track:

• The type of device used
• Engagement behavior, such as when a user enters and leaves a screen, or how frequently users “rage click” on buttons out of frustration
• Content interaction, such as when a video plays and pauses
• How long it takes for a page to load
• The various ways users learn about applications

BESPIN is ready to onboard customers to the UEM capability. Air Force organizations can contact BESPIN now for more info and get started onboarding with the program office.?

Scaling this service for the Air Force enterprise was an ongoing effort for about a year. Before launching this service, BESPIN’s virtual learning platform Digital University (DU) piloted the initiative. BESPIN’s Access Connect Data Connect (ACDC)?team also leaned in by providing authentication services.??

“After proving that it [UEM] can work through the pilot effort with DU, we scaled it into a service that any team can use,” Stevens added.?

Over time, BESPIN intends to incorporate features like user feedback and network monitoring into the service.

BESPIN is a software solution center chartered to build the Air Force Mobile Center of Excellence and to scale Cloud One and mobile application development across the Air Force and DoD.

For more information, contact BESPIN at [email protected].