BES Solutions choose WorkPal
Growing workload, increasing amounts of paperwork and a need for improved planning meant BES required a software solution to help improve its businesses operations.
About BES Solutions and the job management issues they faced
BES have more than 30 years’ experience supplying, installing and maintaining commercial and industrial roller shutters, speed, sliding and steel personnel doors as well as vehicle barriers, gates and loading bays. With the growth in business in recent years, BES saw an increase in the amount of jobs coming through their system and a solution was required to efficiently manage the allocation of work to their field based operational staff and to deal with increasing amounts of paperwork.
BES employ 20 staff, with 14 of these being field based Engineers and Electricians. The company covers the whole of Northern Ireland therefore, efficiently pushing jobs out to engineers on the road is an important element of their day to day running.
The benefits of WorkPal for BES Solutions
SoWith WorkPal, BES can manage their entire workflow from their head office, allocating jobs to remote working engineers, tracking job status and analysing data to make better informed decisions.
Alastair Dawson, Managing Director at BES says WorkPal provides a platform that allows office staff to easily plan jobs. This means Engineers are more productive with their time. Rather than having to return to the office to be allocated a new job, information is pushed to field engineers’ mobile device and includes details of the job, materials needed, directions to site, main person of contact and history of works. This means engineers are better equipped to deal with the job effectively.
Once a job has been completed, field Engineers are able to make notes on the work that was completed and what materials were used. This information is all stored in WorkPal and available for future use by other members of the team. Additional jobs can also be created by the engineer while on site via their mobile device.
On Site, after finishing a job, BES’ Engineer prepares an electronic custom designed Engineer’s Report form on WorkPal and their client digitally signs it as proof that the work has been completed. Invoices are automatically raised, therefore improving the company’s cash flow.
Enhanced capabilities with WorkPal
With all information hosted in the cloud, WorkPal saves BES a lot of time that was previously wasted with Engineers returning to the office to receive jobs. The business is now more reactive and can handle many more incoming job requests.
The ability to track Engineers has enabled BES to prioritise jobs more effectively, pushing requests to Engineers that are closest to an emergency response call out. With electronic customer signatures and the facility to store photographs on WorkPal, any queries regarding whether work was carried out is removed. Clients can see clearly who signed for the job.
Would you recommend WorkPal?
“Yes, and we have already done so to a number of BES customers.” – Just what we like to hear!
How to get in touch
If you would like a demo to see how WorkPal could benefit your business drop me an e-mail- [email protected] or find more information on www.yourworkpal.com