Benefits of Using Plum Tools & More - July 2023 Newsletter

Best Practices for Outbound Calls - Plum Voice Platform

Most voice automation applications are designed to handle incoming calls, but sometimes you have to automate outbound voice calls. The backend outbound calling process is more complex, so we’ve compiled a list of best practices to help you optimize your outbound calling applications for the nuances of the Plum platform.

IQ Services - Xtreme Locator Uses Plum DEV to Streamline Customer Communications

IQ Services needed to reduce the call load on their operators which was taking them away from other essential tasks. IQServices.com integrated their locator application,?Xtreme Locator, with Plum Voice’s VXML tool,?Plum DEV, to create a voice solution enabling customers to locate brick-and-mortar stores quickly.

Topics of Interest

How much does it cost to operate a call center? About $260,000/year

• Salaries and Benefits - $141,284
• Customer Service Manager - $45,726
• Hiring costs - $20,645
• Office space - $48,000
• Software and Hardware - $3,600

Why Choose Plum - Top Benefits

No two businesses are the same; therefore, communicating with employees and customers must be customized for branding and tone while adhering to workflow processes. When you need tailored automation solutions that give your business an advantage over your competition, look to Plum Voice. You can build omnichannel communication applications on a reliable and compliant platform in hours or days, not weeks. Learn about Plum benefits here.

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Plum Fuse users now have access to a library of prebuilt templates for voice applications in the Fuse template center. With over 37 templates available for immediate use, and more in development, users can choose the appropriate template to build a voice application for their business needs, then customize it to be unique to their brand and business operations. Templates are easily sorted by industry or searchable by application name.

Click here or the image above to start a free trial with Plum in minutes!