The Colombian BPO industry has several benefits for the country and its clients.
- Cost-Efectiveness: The BPO industry in Colombia is highly cost-effective compared to other outsourcing destinations such as India and the Philippines. The average hourly wage for a BPO employee in Colombia is around $5, which is lower than in other Latin American countries and significantly lower than in developed countries.
- Skilled Workforce: Colombia has a young and highly skilled workforce, with a literacy rate of over 94%. The country has a well-developed education system, and several universities offer degrees in fields such as engineering, business, and information technology.
- Favorable Business Environment: The Colombian government has implemented several measures to encourage foreign investment in the BPO industry, including tax incentives, free trade zones, and streamlined procedures for company registration.
- Cultural Affinity: Colombian BPO providers have a cultural affinity with the United States, their primary client. This affinity is due to the similarities in language, time zones, and business practices, which makes it easier for Colombian BPO providers to understand and meet their clients' needs.
