Benefits Bonanza

If you’re already familiar with ITIL’s proven framework for IT service management, you know it helps organizations streamline processes, reduce costs, and maintain a consistent service experience.

But did you know there are 21 key benefits and insights for ITIL-based service operations?

From solving the issues of data silos and cost overruns, to increased data security and enhanced customer satisfaction, unlocking the power of ITIL is your key to optimized customer service and business success.

Explore each of the benefits of ITIL-based service operations and download your free copy of this infographic and see the 21 reasons why your service team should adopt ITIL processes.

Release Vs. Deploy

Have you ever wondered why ITIL 4 splits out release management from deployment management? It's all about delivering software more reliably and efficiently.

What is Release Management?

Release management oversees the whole release process, from planning to deployment. It works with teams like development, QA, and operations. This ensures the release meets standards and is on time. Good release management improves software quality, making users happier and reducing problems.

What is Deployment Management?

Deployment management is about making sure software gets to users without a hitch. It covers all the technical steps from development to when it’s live. The goal is to keep the process smooth and avoid problems.

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Learn more about the differences between release and deployment including common challenges, the best steps to take and tools and technologies that could elevate your ITSM framework to the next level in this detailed article from Vivantio.

Robust Reporting

With Vivantio, you can capture and compile the data you need using real-time statistics that empower you to prepare for the future.

Our robust reporting features include:

Dashboards

o?? Customizable dashboards give visual overviews of service fulfillment across any metric

?Charts

o?? Custom charts, built using Vivantio’s simple modular Report Builder, helps bring your data to life

Real-time Analytics

o?? Zero in on any aspect of your service environment with live-look reporting and insightful dashboards

Report Catalog

o?? Create your own reports, or choose from our ever-growing library of pre-built, ready-to-customize reports, covering ITIL, CRM, and CMDB

Speaking of custom reports, Vivantio’s report builder tool allows you to report on the key performance metrics that matter to you. Features from the tool include:

WYSIWYG Editor

o?? Drag and drop dashboards, charts, data grids plus a whole host of other formatting controls

Custom SQL

o?? For more complex reporting, write custom SQL to manage direct relationships between tables and views

Publish to Vivantio

o?? Publish into Vivantio for use by your service teams and customers in the self-service portal

Report Scheduler

o?? Automatically run recurring, pre-scheduled reports, and email the results to managers, customers, and stakeholders

These features help organizations make informed decisions, improve service levels, and achieve continuous improvement.?

Discover more about business intelligence and start empowering your team with insights!

Vivantio Vision is our monthly LinkedIn newsletter where we share tips, trends and helpful information about service management.? Designed for all service teams looking to scale beyond simple ticketing, our highly configurable, no-code, solutions deliver enterprise service management, effortlessly. For a free demo and consultation, visit us here.