Believe It or Not

Back in the day when we had only one tv channel BTV, my most favourite show was Ripley’s Believe It or Not. The below story would be fit for that show.

Few days ago I made a telephone enquiry at Air Asia’s Dhaka office for 5 tickets to Kota Kinabalu. They offered a price of $435 per ticket (with food and 20kg baggage). After verifying the market I found that price to be competitive enough and decided to go with that.

So yesterday I went to their Banani office to make the payment. After looking at the passport’s the reservation manager told me that I can save $36 by excluding baggage for the two children. She said as the 3 adults were each taking 20kg baggage the children don’t need to take any extra baggage.

To be honest I froze for a while. I have been working in sales & marketing arena for 14 years and everywhere I went the companies mantra would be ‘squeeze out as much revenue from your customer as possible’. Here I was in Air Asia office and they were trying to help the customer save money. Saving customer money, that's not something were used to. The issue is not of $36 but the fact that they had the customer’s interest at heart.

So, I have to thank Ms. Samina, Reservation Manager, Air Asia, Dhaka for making me realize that there are still some good people out there who are looking out for us, the customers. Believe It………..