Being Empathetic Isn’t Being A Softy.

You can’t read much about leadership these days without running across this notion of the need for leaders to be empathetic.

You would be forgiven for thinking initially that this will require you to become a real softy or that this is a ‘touchy feely topic’.

Empathetic Leadership is the ability of leaders to understand, relate to and be sensitive to customers, their team members and even the communities they serve. That’s going to require a giant leap forward for some, but don’t worry, we can all do it.

Let’s consider some of the benefits of being more empathetic...Read more at #GraffBlog https://bit.ly/2Mbgzcn