Behind Every Smile: Meet Mr Kumara Shamugam

The dedication and passion behind the employees in Copthorne King’s Hotel Singapore?

Introducing "Behind Every Smile – Meet the Hearts of CKS”, Copthorne King’s Hotel Singapore’s heartwarming campaign. Here, we recognize that exceptional guest experiences spring from the unyielding dedication of passionate individuals who touch every facet of our establishment. Through this campaign, we're privileged to shine a spotlight on our employees' extraordinary journeys. Exploring their professional growth and personal anecdotes, we unveil the narratives underpinning their resolute commitment to crafting indelible moments for our cherished guests.??

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Introducing Today’s Special Guest?

Mr Kumara Shamugam (Kumar) is the Chief Engineer of Copthorne King's Hotel Singapore. With an impressive 23 years of experience within the Millennium Hotels and Resorts, Kumar's journey has been nothing short of inspiring. He joined the CKS family five years ago in 2018 as the Chief Engineer leading a team of technicians and engineers to upkeep the hotel’s backend. His tenure has been marked by unwavering commitment, innovation, and a deep understanding of the ever-evolving landscape of the hospitality industry.?

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A Day in the Life of an Engineering Leader?

When it comes to the responsibilities of the Engineering team, Kumar highlights the day-to-day pivotal role that includes monitoring the daily utility consumption, the hotel’s energy maintenance as well as the energy consumption. These monitoring is meticulously tracked to ensure alignment with specific benchmarks. In times of unexpected spikes in utility or energy consumption that happens particularly overnight, the team’s rapid response would be required to ensure operational efficiency. In addition, Kumar underscores the importance of coordination with contractors for maintenance work or projects within the hotel premises.?

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Memorable Projects and Challenges?

Reflecting on his time with Copthorne King’s Hotel Singapore, Kumar proudly recalls completing significant projects that have left an indelible mark on the property. These projects include the Tower Wing’s rooms renovations, the replacement of chilled water and waste pipes, and the upgrade of water tanks and heat water pumps. Kumar also anticipates a slew of upcoming projects, such as Main Wing renovations.?

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Amidst these achievements, Kumar candidly addresses the challenges he's encountered. One notable hurdle is related to manpower, specifically the task of educating an "ageing" team to handle new responsibilities. Kumar's approach involves nurturing team members, empowering them to take on additional tasks, and cross-training them to be versatile. He shares an inspiring example of transforming a seasoned painter into a proficient technician, exemplifying the commitment to building a high-quality team.?

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Nurturing Growth and Inspiring Change?

Kumar's leadership demonstrates the critical importance of knowledge sharing among his team. He promotes regular briefings on critical events and impending initiatives, ensuring that his team members are well-prepared to face obstacles. This proactive strategy was crucial in overcoming the hurdles given by high occupancy rates, paving the way for the team's excellent achievement.??

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During this progression, Kumar's individual development has been truly remarkable. Confronted with obstacles, he wholeheartedly embraced resilience and advancement, committing himself to nurturing transparent communication within his team. This guiding principle of exchanging essential insights has not only empowered his team members but has also nurtured a deep-rooted sense of responsibility and enthusiasm for their respective roles.?

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Encouraging the Future of Hospitality?

In addressing the younger generation, Kumar passionately advocates for the hospitality industry's allure. He emphasises the use of smart technology in Copthorne King’s Hotel Singapore, refuting outdated conceptions of unwieldy tool bags. The use of modern technology within the hotel, such as automated pool monitoring of chlorine levels, creates an environment conducive to technical innovation. Kumar sees the younger generation influencing the industry's direction by leveraging their skills and innovation.?

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Kumar’s journey and insights resonate deeply with Copthorne King’s Hotel Singapore’s commitment to excellence and innovation. He embodies the spirit of dedication that propels our hotel forward, making every guest's experience truly exceptional.?

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Stay tuned for more inspiring stories from the hearts of Copthorne King's Hotel Singapore.?Visit our website to find out more: www.copthornekings.com.sg?