The Bear’s Richie found his flashlight/focus (a game changer) So, can you find yours?

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Art teaches us about service. “The Bear” tv series IS a form of art! ?When I read the book “Peak Mind” by Amishi P. Jha, I thought immediately about how Richie from “The Bear” was so focused (found his flashlight) while Carmy was not. Richie and the book’s author think the same. Be flashlight focused on what you are doing. I never realized how distracted we have become blaming technology all the way. The result? Service suffers.

?Great service isn’t simple. It takes commitment and practice to force yourself to focus only on the customer in front of you just like there is a flashlight on them. Richie gets that! With practice and commitment, he has his focus, just like a flashlight, and it changed him completely!

Imagine if you could create a company culture around the flashlight concept!

What if even YOU stopped interrupting team members with teams messages that could wait?

What if everyone let other team members stay flashlight focused on their initiatives or a customer, still communicating freely but not always interrupting?

Imagine if flashlight thinking became a thing for you and your team!

It would be game changing.

Let’s talk about

-????????? The book, “Peak Mind” (it could be a game changer)

-????????? Richie who understands the flashlight concept and

-????????? Carmy who doesn’t and suffers the consequences.

?The book, “Peak Mind” by Amishi P. Jha

?I had just taken a class on what you can learn from ultimate athletes, and they suggested reading the book “Peak Mind” by Amishi P. Jha. Amishi suggests that we live life completely distracted. And we miss out. If you are busy taking “selfies”, it becomes about the selfies and not the event. I noticed it one day while hiking. If I’m just hiking, I see and experience it all, the noises, the colors etc... If I decide to take photos, it changes it completely. I’m now thinking about that great photo instead of the hike and what’s around me. I get it. The idea is to find your flashlight and focus on only one thing. In service, focus only on the customer.

?Richie understands flashlight focus

?Richie has his flash light on his customers. Changing from a grouchy employee, he goes away for training and comes back completely committed to providing great service. He thinks about service as the need to be completely focused on a customer’s every need. That is, in fact, exactly what the book “Peak Mind” was also talking about. Richie tells his team to pay attention to every glance or facial expression on their customer and to find a way to “listen better”. He learned how to find his flashlight or focus and shine it on customers. That focus created unreplaceable energy and satisfied customers. It works.

?Carmy needs some help with his flashlight.

?On the other hand, Carmy chooses to be distracted. On opening day, Carmy was supposed to get the walk-in refrigerator door fixed. Almost ready to dial, his new girlfriend texted him 2 times and that repair call was never placed. He lost his flashlight focus at that moment and he ended up accidently locking himself in the frig for the entire first opening night. Even his uncle warned him that this new girlfriend might distract him and told him about the need for completely focused, flashlight focus, to be successful. Carmy didn’t have a chance. Throughout the show he struggled with focus. Maybe he should read the book and really hone in on one thing at a time.

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“Peak Minds” definitely recommends meditation to train us how to “find our flashlight”. But even if you don’t believe in meditation, Amida is definitely right about the flashlight concepts. We have to stop making excuses and just hone in on service with flashlight focus, as if nothing else exists.

If you want your team to provide great service, study “Peak Mind”, watch “The Bear”, and then buy a bunch of flashlights and hand them out.? Mary Furrie, Furrie Consulting

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