A Beacon in the BPO Sector, Shining with Innovation, Growth, and Global Recognition

Over the past year, Colombia's Business Process Outsourcing (BPO) sector has demonstrated not only incredible resilience but also impressive growth and international recognition. By generating over 752,600 jobs in 2023—a 6% increase from the previous year—and achieving exports exceeding US$1.456 billion, Colombia has solidified its position as a leading BPO hub in Latin America.

This industry, crucial to the Colombian economy, has successfully navigated a challenging global environment, overcoming obstacles such as loss of confidence, decreased investments, inflation, and rising interest rates.

Looking ahead, Colombia’s BPO sector is firmly rooted in innovation, technology, and an unwavering commitment to service quality. With expectations of continued growth and a focus on international expansion, Colombia is poised to continue leading the BPO industry, proving that the combination of human talent and technology is key to success in the global economy.