Battle's bullet # 9

If a customer believes that you have taken advantage of her on a small item, she will think you will take advantage of her on all items. Prospect trust is a prerequisite of long-term successful selling.

Steve Hicks

Agtek Senior Area Sales Manager

6 年

very parallel to something I was told a long time ago, "You can sell a customer once or keep them as a customer for life.? It just depends on how you treat them."

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