Battle for Supremacy!

Industry Cloud Battleground - June 23rd 2021:

 Keynote Conference:

Panel - Bob Evans, Wayne Sadin, Bonnie Tinder and Bridget Courneya

• Importance of Industry Cloud Collaboration and how a customer expectation can be met via new methods. More than just following old age methods.
• Bob as always hits the chord right - Industry Networks are here to make big things.

Key questions addressed include the following:

1. ServiceNow:

Panel - Sheri Kahn, Marshall Tyler and Abhijit Mitra

• We help companies work better.
• Premise of Digital Transformation is not just about engaging with customer but actually how the work gets done. ServiceNow gets you to do that.
•  How work is done - we need Industry specific solutions.
• At ServiceNow we have agile and flexible cloud solutions.
•  Speed and Agility today matter most - We have been able to resolve one of our Banking Partner's issue in 12 weeks and Healthcare Partners went digital in 5 weeks (Vaccination drives).
•  ServiceNow is also assisting Telecommunications partners. Here the key is network management.
• One of our Partners was on boarded in mere 2 months and their efficiency by increased by 3 times.
•  ServiceNow Operations Technology assists in reducing issues at manufacturing plants and get more from their systems.
•  AI/ML assists on top of our platform when it is able to identify repetitive works [Acquisitions - Element AI, Loom Systems etc]
•  ServiceNow Core - One Platform and One Data Model. It helps us reuse our technology across systems.

2. Workday:

Panel - Indy Bains, Eric Washer and Ida Quamina

• HCM, Financials and now into Professional Services.
• Bridging the gap between different industries, front office and back office easy integration stands out for us.
•  Not Interested in creating vertical solutions rather we want to make decisions based on Data and built our solution/architecture around it. That’s our foundation - Business Processes centered around data.
• Further this would assist the core functionalities run around this central system.
•  Demo 1 - Insurance Industry: Claims processing and understanding operational metrics/data for accounting.
• Demo 2 - Higher Ed - How they extended the support to have Mobile First approach and partnering with School. Workday Student to assist with all student activities including registrations, job positing's , payroll etc
• Demo 3 - Healthcare - How they assist manage the purchases, patient management, warehousing etc
•  Ida(Huron) - Focus on Cohesive solutions and not just build Products or services.

3. Salesforce:

Panel - Jen Brown, Lynne Zaledonis

•  First Financial and Health, now into 12 verticals
• Lynee - need to accelerate, Compliance and regulations and reimagine Business [Speed, Compliance and Collaborate]
• Latest Solution - Corporate Investment Banking solutions
• HyperForce - Banking partners can shed their pain of regulations and compliance here
•  How Marketing Cloud, IdeasXchange etc are helping and bringing ideas to the table.
• Customer success is the core value of Salesforce.
•  Co-Innovation is big with Salesforce Industry Cloud and AppExchange has more than 700 apps from third parties. A Salesforce bank customer created its own app - so successful, they spun out a separate company.

 4. SAP:

Panel - Kai Finck, Matt Laukaitis and Peter Maier

• One year back launched "Industry Cloud Solutions"
• SAP offers S 4HANA/Cloud, intelligent solutions

• Optimize and Transform is the mantra
• SAP Shappire Now - how pharmaceuticals companies were able to use the industry solutions to assist their supply chain and other operational problems resolutions.
•  Business Transformation as a Service

 5. IBM:

Panel - Hillery Hunter and Joel Spieth

• IBM is working on building industry specific solutions.
• Working with large Financials Telecommunication Government and Health customers.
• Open hybrid cloud strategy is way to go. Rather than an opinionated cloud architecture
• Working on 5G infra and systems to enable them the fast change. IBM Satellites too are assisting the cases.
• Fit for purpose cloud solutions for regulated markets.
• Special focus on data protection.

 6. Oracle:

Panel - Mike Sicilia

• Focus on Retail, Healthcare, Life Sciences and many more, 60 plus applications
• Across industries - the problem is disruption.

7. Google:

Panel - Lori Mitchell-Keller

• Accelerate fast changes for customers.

Customers are asking:

1. How to significantly become smarter - using data
2. How do they transform and maintain freedom - edge solutions
3. How do we connect people better
4. How do we evolve security and protect things

•  Google cloud is focused in these problems and transform business solutions.
• Demand Forecasting is on old age mechanisms, now we are in a better place with advancement in technologies to be more accurate.
•  Google Cloud AI is able to assist the healthcare partners with almost 80% reduction in operational processing times.
•  Content Management today is key and Google Cloud does it with ease.
• Delivering better Customer Xperience holds key today.

 The war is on and yet there is so much to explore.

Still wondering why Microsoft gave a miss to this event.

#IndustryCloud #ServiceNow #Salesforce #IBM #Google #SAP #Oracle #WorkDay #KPKR