BankWest, Inc.’s Product Huddles
The first Tuesday of nearly every month, BankWest, Inc., holds a mandatory all-staff training called Product Huddles to continue to educate staff on the products and services the company offers so they can better serve their customers. Each Product Huddle lasts no longer than 30 minutes, and each month highlights a different product or service. Subject matter experts (SMEs) for that month’s product or service develop the training materials—typically a PowerPoint—and facilitate the training through Webex. All Product Huddles are recorded and available on demand, and there is a follow-up course in BankWest’s gamification platform, Centrical. As a result of the training, BankWest has seen more employees doing activities to educate customers on the products and services the company offers. In 2023, BankWest exceeded its customer relationship management recommendations (where an employee identifies a customer need and recommends another product or service) goal by more than 35 percent.?
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Retired Public Servant
1 个月Congratulations Becky and the BankWest L&D team for continual learning.
Continuous learning in action. Great to see. #Training #LearningandDevelopment
VP Learning & Strategic Development at BankWest, Inc.
2 个月BankWest - South Dakota