Bad News
The Success League
We work with companies who are ready to build and develop a top performing customer success program that drives revenue.
Bad news doesn’t necessarily create a bad customer experience. It just needs to be planned well. Get tips on how to do so in Russell Bourne 's latest blog.
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The Success League
Strategic Go-To-Market Leader | Scaling Customer Success, Sales & Revenue Teams | Driving Growth in Mission-Driven Tech
6 个月Delivering bad news is so tough and scary. I've been doing this for a couple of decades, and I still find it challenging. Great advice, Russell Bourne!