Back to School with Zoom

Now we’re all firmly back in the office following the summer break, we caught up with Maverick’s local Zoom m Expert Bartek Biernat to bring you up to date on the latest developments from the world of unified communications.?

We’ll dive into the exciting happenings at Camp Zoom over the past few weeks, which include fresh platform integrations, productivity tips, and exclusive insights on creating the ultimate hybrid work setup. Zoom has kicked off September with a bang, and we're here to fill you in!

Meet Zoom AI Companion, your new AI assistant!

AI Companion is the brand new AI assistant within the Zoom platform. With 62% of the average workday being taken up by tasks like meeting preparation, writing emails and catching up on messages. AI companion is included at no extra costs with Zoom paid services, seamlessly integrating into the familiar Zoom experience, making it easier for users to start using it right away.

But how will Zoom AI Companion assist users?

During meetings, AI companions can be called upon to provide summaries, catch users up on what was discussed and answer specific queries about meeting content. Post meeting, AI companions can create smart recordings, segmenting cloud recordings into manageable chapters, highlighting key information and suggesting actionable steps.

For those who miss meetings, AI Companion generates comprehensive meeting summaries, detailing who said what, emphasising essential topics, and outline next steps. Later this month it will also assist in crafting emails with appropriate tone and length. But with more features set to be announced in the coming weeks, you’ll definitely want to stay tuned with this one.

Read more here: https://blog.zoom.us/category/product/ai-companion/

Proving value with a shrinking budget

As organisations strive to create enticing hybrid work environments that justify employee’s office visits, facilities teams face the challenge of delivering technology and workspaces that rival the comfort of home offices. Cost concerns are prevalent, with many companies seeking ways to reduce expenditures and economic uncertainty.?

To address these challenges, workplace teams must repurposing underutilised areas and tailoring these spaces to meet employee’s accessibility needs. Data analysis can provide insights into office usage, enabling informed decision-making. For instance, tools like Workspace Reservations and Zoom Rooms allow organisations to monitor desk reservations and identify which rooms are being used regularly.?

Zoom Rooms offer cost-effective solutions, allowing any space to become a hybrid meeting room with easy Zoom meeting access. Leveraging existing hardware or choosing from a flexible ecosystem of partner solutions from Neat, Logitech, Crestron and Lenovo. For maximum adaptability, all-in-one devices like Neat Board, can be placed on carts, converting any office corner into a hybrid meeting space equipped with video conferencing, screen sharing and whiteboard features.?

Ultimately, the key to setting up an effective office lies in flexibility, tailoring technology to suit the space and the evolving needs of employees.

Increase customer satisfaction with chatbot implementation

Chatbots are a hot piece of? technology right now, known for their continuous improvement and a plethora of benefits. Firstly, chatbots significantly enhance the customer experience by providing self-service options that grant swift access to information, links, and web forms. They excel at multitasking, handling multiple requests simultaneously, and providing round-the-clock service, effectively reducing waiting times. Customers can count on receiving accurate and consistent responses, all of which are sourced from your knowledge base or help centre.

Secondly, chatbots are a means to reduce customer service costs while optimising resource allocation. They adeptly manage basic inquiries and tasks, thereby lightening the workload of customer service agents. This not only heightens customer satisfaction but also leads to cost savings for organisations. Additionally, chatbots empower organisations to better regulate agent staffing, especially during peak seasons, allowing agents to focus their expertise on more intricate issues and, in turn, fortify customer relationships.?

As an experienced provider, Zoom can enhance your customer experience by helping you launch your new chatbot solution in around a week. Contact our Maverick team or your local specialist to learn more about how Zoom can help you develop your partner offering. Or, to find out more about Zoom and their offering, join us next week at Zoomtopia!