Back to the Office? Post-Pandemic Attitudes: A Shifting Landscape

Back to the Office? Post-Pandemic Attitudes: A Shifting Landscape

I’ve observed a noticeable increase recently in clients inquiring about the impact of increased in-office working expectations on their ability to attract top talent.?

For the past few years, my default stance has been that a rigid return-to-office policy would significantly hinder their hiring efforts. Flexibility and choice have become highly valued by employees, and a mandatory in-office presence, especially if it's frequent, can create a competitive disadvantage in the talent market.

However, the past year or so has witnessed significant shifts in the business landscape. While I won't delve into the evolving dynamics of DE&I and ESG here (those are topics for another discussion), it's undeniable that many companies, particularly in the tech and consulting sectors, are facing unprecedented challenges. These pressures are undoubtedly influencing their return-to-office decisions.

Personally, I'm a proponent of the traditional office environment. I enjoy my daily commute walking to the office, whether that involves listening to a podcast or catching up with a friend or business contact on the phone. It provides me with the separation between work and home life that I crave, and I find my productivity significantly higher in the office setting. I also eat a lot less than when I work at home!

Nevertheless, I acknowledge the value of flexibility for many people. The freedom from commuting, both its time and logistical constraints, is a significant draw for remote work and the flexibility for many, particularly those with family commitments is another big consideration.

However, my advice to companies has evolved recently. While a strict in-office policy might limit their access to a broader talent pool, it's not necessarily detrimental if their focus is on attracting candidates who truly align with their company culture and overarching objectives.

To gain further insights, I'd like to pose a few questions to my network:

  • If your current employer mandated three or four days of in-office work per week, would it prompt you to seek employment with a more flexible company?
  • Would the same in-office requirement deter you from joining a new company with such a policy?
  • What are your preferred aspects of working from home?
  • If you currently work from the office several days a week, what are your experiences?
  • Would factors like salary or career progression opportunities significantly outweigh your preferences regarding in-office work requirements?

I’d also welcome your views on whether In-person collaboration offers genuine benefits. Here are a few examples

  • Enhanced communication: Face-to-face interactions foster deeper understanding, quicker problem-solving, and stronger relationships.
  • Increased creativity and innovation: Spontaneous brainstorming sessions and the exchange of ideas are often more effective in person.
  • Improved team cohesion: Shared experiences and social interactions contribute to a stronger sense of team unity and camaraderie.
  • Mentorship and development: In-person interactions facilitate mentorship opportunities and allow for more effective knowledge transfer between colleagues.

So that’s my take. To further illustrate the current landscape, here's what Gemini had to say on the subject when I asked, “Is there any recent data on the extent to which companies want people back working in the office?”

It's a bit of a mixed bag right now! While the pandemic-driven rush to remote work has slowed, there's no single answer to how much companies want people back in the office. Here's a summary of recent data and trends:

The General Trend:

  • Hybrid is the most common: Most companies seem to be settling into hybrid models, with employees splitting time between the office and home. Fully remote work is becoming less common, and fully in-office is also not the dominant model.??
  • Increased office presence: Many companies are pushing for more in-office time, typically 2-3 days per week, to encourage collaboration and maintain company culture.??
  • Employee resistance: There's a significant portion of employees who prefer flexibility and resist full-time office returns, leading to some tension.??
  • 80% of CEOs expect a return to 5-day in-office work within the next three years, according to a KPMG survey. However, this seems to be an aspiration rather than the current reality.
  • 90% of companies with office space will have returned on-site by the end of 2024, according to Resume Builder. This includes various hybrid models, not just full-time office returns.??
  • According to a survey by JLL, 51% of employers want to set a return-to-office policy in 2024.
  • 72% of companies have noticed increased revenue when a return-to-office policy has been set, as per Resume Builder.??
  • 47% of employees would consider quitting if their employer mandated a full-time return-to-office policy, according to WTW's Global Benefit Attitudes Survey.??

Factors Influencing Company Decisions:

  • Industry: Industries like tech and finance, which initially embraced remote work, are now seeing more of a push for office returns.
  • Company Culture: Companies that value collaboration and in-person interaction are more likely to want employees in the office more often.
  • Employee Preferences: Many companies are trying to balance their needs with employee preferences for flexibility.??
  • Real Estate Costs: Companies with significant office space investments may be more motivated to utilize those spaces.

The Bottom Line:

The situation is still evolving. While there's a trend toward increased office presence, most companies are adopting hybrid models and trying to find the right balance. Employee preferences and the nature of the work play a significant role in shaping these policies

So, thanks for reading, I encourage you to share your thoughts and experiences in the comments below, but to me, it's apparent that companies have a balancing act to perform.

#remotework #returnToOffice #workplaceculture #talentacquisition #worklifebalance

Andrew Croston MBA, FCIPS

Global Procurement & Supply Chain I Chief Procurement Officer Transformation & Change I Senior Interim I Advisor I Non Executive Director. Immediately Available

1 周

Good piece Andrew, we’re in reshaping of working habits and practices for office type roles. Couple of points for me, for those with teams across multiple locations, regional or further afield the F2F imperative is less of need. Many teams are dispersed in larger firms, then the debate focuses on hubs, the local location where staff undoutably get benefit from, in person interaction. My experience in a large FTSE 100 business is, the collective community is diminished generally through remote work, this can lead to less ‘glue’ to the org and can lead to increased staff turnover. The intervention of workshops, team meetings or kickoff meetings act as a ‘wave’ of collaboration, re-team build and togetherness. I see this pattern continuing. Leaders will be doing and new to it, will develop their approaches to managing in this way. There is a generational difference, lockdown dovetails with the ‘gen Z’ I have personal experience of this group at home. Generation Apha the current incumbent are more comfortable with remote, machine interaction which is a challenge from social skills and development. Recruiting and retention in theses two groups, location expectation is a key factor forming part of want it all and want it now.

Good post Andrew. Echoes the general sentiment that I have been observing here for some months. Without doubt, the workplace has seen some pretty fundamental changes recently. Overlay this with shifting changes in expectations from a new generation of employee and it makes for a heady mix. My own view is that personal interaction is priceless and is very difficult to create remotely and is a multi-lateral process. The ability to observe, and (for the more senior folk) to be observed is key. The non verbal cues, body language and other otherwise invisible interactions just cannot be recreated through Zoom or Teams. Thanks again for a great article.

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