Babylon Health Case Study: Moving a CAPA management system to the Jira Cloud for global compliance & continuous improvements

How RadBee empowered Babylon Health, a leading international digital health company, by seamlessly moving their Jira-driven CAPA Management System to the Atlassian Cloud, improving global user adoption, audit outcomes, documentation, and overall quality.

“When I came to Babylon, I had the unique opportunity to design a Nonconformities and CAPAs management system. It was an amazing trip, and I couldn’t have asked for a better partner than Radbee. We literally designed and developed the system from scratch.” says Daksha Singham, Quality Manager & CAPA Manager.

Highlights

Challenges

• Company-wide initiative to move existing Jira server-based processes to the Atlassian Cloud.
• Massive undertaking streamlining quality and improvements for a fast-growing user base: Babylon has more than 2000 employees globally and is serving millions of people worldwide .
• CAPA Manager, although a seasoned Quality professional, was new to Jira.
• Existing CAPA Management system was server based and we were looking for a cloud based system that would allow access to a much larger internal audience
• System validation and documentation had the potential to cause crucial delays in system implementation.
• Risk of noncompliance and failed audits if “every dot” isn’t documented.

Solution

• Designed and implemented a bespoke Jira Cloud-based Nonconformities (NCs) and CAPAs management system.
• Migrated existing Jira processes from Jira Server to Jira Cloud.
• Optimized the process, so it’s lighter and more intuitive for Babylon’s team to use.
• Validation documentation kept up-to-date as the system evolved; no “documentation debt” was created.
• Seamlessly transferred to full virtual collaboration for ongoing project maintenance and improvements in March 2020 — just when COVID-19 hit.
• Short feedback loop: Requests arising from real-world usage are turned around quickly.

Results

• Completed full Jira-system design and cloud migration within four months.
• Aced multiple audits and impressed auditors with the system’s comprehensive nature.
• Rolled out the system globally, with a high rate of adoption and user satisfaction.
• Thanks to the success of the NC and CAPA system, the work continues on a new complaints management system.

Read the complete Babylon Health Case Study