Ayesha – Its time to say hie !
During my son's swimming class, I received a call from Avinash Khairnar, our senior help desk coordinator, who asked for advice on a new idea: implementing a chatbot for technical support. Exclaiming with a WOW instantly, I engaged in a stimulating conversation with him.
According to a recent research, the chatbot market share is expected to increase by USD 1.10 billion by 2024, and the market’s growth momentum will accelerate at a CAGR of 28.51%. Several factors have fueled this growth, including the advancements in cognitive technologies like AI, a wider acceptance of conversational AI interfaces, and the need for quick and speedy resolutions.
With increase in the number of marquee customers, choosing?IceWarp?as their collaboration partner over other market players, is certainly a moment to cherish and sense of pride within itself. This not only depicts the trust that we have earned over the last few years but also a testimony to our excellence, consistency and hardwork. What's more challenging is catering to the surging desires, requests of such magnitude to balance the equation of customer trust and loyalty. ??
With the technology growing leaps and bounds, marketing techniques have to be adapted and adopted to meet the evolving needs of the customers. With much passion and brainstorming sessions within the team, we narrowed down the name "Ayesha".?Just like the name, she is vibrant and dynamic. Her responses to the customer inquiries is truly commendable thereby reducing?wait times by 99.99%%, response time by 2 seconds and the milestone achieved across support department as the number of L1 tickets decreased by 20% ?
No Matter what, our genius?Ayesha?is helping us in facilitating the business objective of providing OEM Support 24* 7 round the clock by providing instant responses, building trust and satisfaction at all levels across support function.The witty girl (Ayesha), is loaded with a knowledge base for basic efficient support query handling, before routing complex issues to our support team. Hope you are eager to meet and say hie !
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Conclusion -?
IceWarp an (OEM), the most preferred choice of collaboration across verticals by CIOs and key ITDMs. Being a compliant based enterprise collabaoration provider, IceWarp also provides complete visibility to your organizations’ security posture along with remediation. It covers?Data Loss Prevention with ATP, End Point Protection, Network Security, Cloud Security, MDM & MAM with Identity Access Management (IAM) and ZTNA.?Being,?a 100 % secured email suite, IceWarp is a cost-effective solution that reduces the operational cost of businesses straight upto 50 percent.?
To know more click on wwww.icewarp.co.in