AXA Direct, Munich Re and Achmea on the future of claims

From understanding the impact of A.I. and automation on claims operations to defining the human factor on a claims-led future, claims executives are looking for guidance and key insights to ensure their investments and strategies are water-tight for the upcoming years.

Insurance Nexus gathered some of the industry’s Gods (also known as Claims Officers) and asked them where are their investments for the next 5 years and what to expect in the future, from technology advancements to regulatory constraints.

Download the whitepaper now: ‘Insurance Claims – The Future is Here!’ 

Get insights on:

• The claims experience of the future: discover how to continue to refine the ‘in claims’ customer experience to build loyalty and advocacy
• The role of claims across the insurance value chain: how to learn from claims data to refine the full insurance cycle from customer onboarding to policy creation and renewal
• Build a claims-led culture: understand the key impacts on the profile of claims handler and how the area will change to address the consumer needs of the future

Download the whitepaper now: ‘Insurance Claims – The Future is Here!’ 

This whitepaper features exclusive insights from:

• Alexander Schmidt, Global Chief Claims Officer, AXA Direct
• Dr Eberhard Witthoff, Head of Claims, Munich Re
• Martin Kroos, Head of Claims, Achmea

I hope you enjoy the reading!

Kind regards,

Mariana

[email protected]