AviaGames’ FAQ Series: Addressing Common Community Questions

We created the AviaGames social competition platform of games to provide an easy and fun way for people to play their favorite games with a community of like minded individuals who enjoy doing the same. As more and more players join -- from word and puzzle games to card and casino games -- we remain committed to listening to user feedback and making updates to the platform to meet player needs. Moreover, with the rise in popularity of skill-based gaming, there are varying forms of game technologies, elements and design that directly impact the legitimacy of the mobile gaming landscape. ?

We thought it would be helpful to start a series of posts where we share information and feedback for some of the more common questions that we receive from the AviaGames’ player community - ranging from rules of a specific game, how a game is played to questions surrounding matchmaking and withdrawing money. Hence, this post kicks off a new series where we will address topics on an ongoing basis to help answer questions, address feedback and more. We also encourage players to reach out to Player Support to provide feedback and send questions for the broader team to address and share.

We recently received questions surrounding matching and preventing cheating. These questions are helpful as they address how technology and AI is fundamental to the design of AviaGames’ skill-based social competition platform and individual games:?

• How does AviaGames ensure that opponent matches are fair?

This is a great question to help highlight how today’s mobile gaming technology has taken gaming to new levels. AviaGames employs an advanced matchmaking algorithm that matches users based on their skill levels. Every player is associated with sophisticated dynamic elo ranking rating based on gameplay history, ingame ability, player growth, and progression. In addition, player ranking rating is updated immediately after each game match, which is more sensitive, fair and objective to reflect the actual real time skill of a player. Plus, the ranking rating is more credible when pairing competition by estimating the standard deviation of the rating.

• Why does the app search for an opponent for me??

Players are matched with an opponent of a similar skill level using AviaGames’ matchmaking technology. Sometimes it takes time to find other players that are the appropriate match based on the criteria applied and the community of players within a given time period.??

In 1v1 games, opponent searching may take up to 24 hours if an opponent of similar skill is not immediately available. If a suitable opponent cannot be found within 24 hours, the match will be canceled and the Entry Fee will be automatically refunded to the player’s balance.

In tournaments, if suitable opponents are unable to be matched within 24 hours, the player will earn the rank currently held at the end of the matchmaking period and the corresponding prizes will be automatically sent to the player. In addition, a player may start a new match while the platform searches for an opponent.

• How does AviaGames monitor for fraud or suspicious/cheating activities in games and tournaments?

AviaGames is committed to ensuring a fair and safe gaming environment and does not tolerate cheating or fraud under any circumstances. We are continually working to prevent activities that could impact the compliance of the platform, including:?

• Restricting a player’s use of multiple credit cards and keeping an eye out for suspicious activities from a player’s device identifiers or IP addresses
• Applying geo-location technology to identify a player’s location for anti-fraud as well as OFAC screening which checks a player’s identity against U.S. Treasury lists
• Integrating deposit limits per day across accounts/attempts within a 24-hour period??
• Limiting withdrawals to accredited channels including check, ACH or the player’s PayPal account used to initially fund the accounts?
• Restricting fund transfers to another player’s account and preventing players from choosing opponents to purposefully lose/divert funds to another player?

While we are constantly monitoring activities, if a player suspects that cheating has occurred in a match, you can report the Match ID to Player Support , and we will look into the case. Any player who cheats will be permanently banned from AviaGames apps.?