Automation Tomorrow #18
Welcome aboard, automation enthusiasts, to another exhilarating edition of Automation Tomorrow! Prepare to embark on a thrilling journey through the ever-evolving realm of automation, where innovative technologies, game-changing strategies, and awe-inspiring trends reshape the fabric of business operations. ?
Automation Tomorrow has always been your steadfast compass, guiding you toward the future of work. Our unwavering mission is to keep you not one but several steps ahead of the curve, unlocking boundless opportunities and unleashing the true potential of automation. ?
So, buckle up and break free from the shackles of outdated processes. It is time to embrace the pulsating potential that automation brings. Automation Tomorrow is your golden ticket to a world where innovation knows no bounds and growth knows no limits. ?
Let us dive into this edition, where we will uncover remarkable breakthroughs, insightful trends, and transformative strategies that will propel you toward unparalleled success. Join us as we push the boundaries of what is possible and unleash the full force of tomorrow's automation. ?
?? Highlights of the Automation Tomorrow
We have recently attended Intelligent Automation Week Chicago 2023 as a sponsor.
Intelligent Automation Week Chicago 2023 took place from June 19 to 21, and brought together technology and business leaders from various industries to explore the latest trends, technologies, and strategies shaping the intelligent automation landscape.
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Title: RPA and Cognitive Customer Service: The Rise of Intelligent Virtual Agents ?
In today's fast-paced and digitally driven world, customer service is crucial in shaping a company's success. To meet the increasing demands of customers and improve operational efficiency, businesses are turning to innovative technologies like Robotic Process Automation (RPA) and Cognitive Customer Service.
One of the remarkable outcomes of this convergence is the emergence of Intelligent Virtual Agents (IVAs) – a new breed of virtual assistants that combine RPA and cognitive capabilities to revolutionize customer service interactions. ?
According to a recent survey by Deloitte, 53% of organizations that have implemented RPA in their customer service operations have experienced increased customer satisfaction. It highlights the positive impact of automation on enhancing customer service experiences. ?
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The Emergence of Intelligent Virtual Agents (IVAs): ?
Intelligent Virtual Agents (IVAs) are the result of combining RPA and cognitive technologies. These virtual assistants can interact with customers in a human-like manner, understanding their queries and providing intelligent responses. IVAs can be deployed across multiple channels, such as websites, mobile apps, and messaging platforms, to offer round-the-clock support and seamless customer experiences. With the rise of IVAs, businesses can leverage their capabilities to improve response times and customer satisfaction significantly. ?
Overcoming Challenges and Ensuring Success: ?
While IVAs offer immense potential, businesses must address potential challenges to ensure success. Data security and privacy concerns should be discussed carefully to protect customer information. Managing customer expectations and handling escalations are vital in maintaining customer satisfaction. ?
A study by Accenture reveals that 83% of customers prefer dealing with human agents when complex issues arise. This emphasizes the importance of effectively managing the transition between IVAs and human agents to ensure a seamless customer experience and prevent dissatisfaction. ?
Future Trends and the Impact of IVAs: ?
The future of customer service lies in advancing AI (Artificial Intelligence) and cognitive technologies. IVAs will continue to evolve, leveraging natural language understanding, emotional intelligence, and predictive analytics to offer more personalized and proactive support. ?
According to a report by Juniper Research, adopting virtual customer assistants and chatbots is expected to generate cost savings of over $11 billion annually by 2023. This highlights the immense potential of IVAs in driving efficiency and cost-effectiveness in customer service operations. ?
Conclusion: ?
The rise of Intelligent Virtual Agents powered by RPA and cognitive technologies has transformed the customer service landscape. IVAs revolutionizes customer interactions by providing personalized, efficient, round-the-clock support. As businesses recognize the potential of IVAs and implement them effectively, they can create exceptional customer experiences, drive customer loyalty, and gain a competitive edge in today's dynamic market. Embracing the power of RPA and cognitive customer service is critical to staying ahead in the era of intelligent virtual agents. ?
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From the Accelirate Team???
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Stay automated, stay ahead. The future commences now with Accelirate!?