Will automation replace my job?” #RCM #Mecicalcoding #revenuecycle #Pena4
Praveen Gandhi
"Passionate Sales Strategist | Cultivating Meaningful Business Connections | Creating Win-Win Relationships for Lasting Success"
Automation and the Future Trends in Healthcare for Medical Billers
Medical billing is moving in the direction of absolute automation. With companies banning together to create end-to-end revenue cycle automation for providers, it’s hard to deny the cost and time savings that come with it.
The question that many medical billers may be asking themselves right now is, “Will automation replace my job?” Automation allows medical billers to work smarter and faster, alleviating manual processes that can severely delay collections, like claims processing. In some cases, automation built into medical billing software can completely take over tasks typically performed by billing staff. However, this allows staff to focus on the one thing automation can’t do, interact with patients.
How many times have you called a support line or tried to pay a bill online, only to receive an automated message on the other end, and became frustrated that you had to go through several steps to talk to a real person? Software can’t show empathy and it can’t have a conversation with people. Patients need that interaction through the payment process, which is why the patient experience is so important.
Facts- This is a great opportunity for providers to enhance their billing process from all sides. While automation takes over manually intensive tasks like duplicate billing, incorrect modifiers and inaccurate patient information, billing staff can strengthen their skills in medical insurance and patient collections. Possessing the ability to navigate insurance IVR systems, communicate with insurance representatives, and correct claims denials for resubmission will be essential to collecting outstanding patient balances. As mentioned before, clearly communicating patient financial responsibility and coming together with patients to find a payment solution is equally as important. Patients should walk away feeling confident in the ability to pay off their medical bills.