Automation & optimisation against inflation and skills shortages
FLS - FAST LEAN SMART
Leaders in real-time scheduling and dynamic route optimisation software solutions for field service and logistics
Skills retention, inflation, and Net Zero targets. Making the most of field resources has never been more important. This time, our newsletter highlights automation and process optimisation to mitigate risk and streamline operations – ensuring you have the right tools to remain competitive.
The true test for any relationship is how it fairs over the long term.
Reaching their milestone, Richard Shepherd, Managing Director at HomeServe UK Installations and HomeServe Repairs, comments, "FLS has been an exceptional partner over the past five years. The technology has proven flexible and they ensure we are gaining the most efficiency for our operations. We have regularly scored FLS 10/10 in their annual survey and I expect that to continue long into the future.”
Learn more about the solution and long-lasting results when you read more.
Field Service has changed, and some operators are running to keep up.
In our continuing Trend Report series, we review 8 field service management statistics for 2023 that highlight the direction of travel—as field service continues to evolve. Read more.
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About 3/4 of all employees in the UK are satisfied with their job. However, the ever-increasing shortage of skilled field operatives across the sub-sectors has cemented changing jobs as an attractive option. Salary and balanced working hours are among the most important factors for high employee satisfaction. If other companies offer better conditions (in some cases simply a signing bonus), field service operators can quickly and easily poach skilled workers. Read more.
Scheduling the right operative at the right time means driving less and an improved first-time fix rate. Reducing driving distances and minimising ‘no access’ appointments are possibly the greatest opportunity the sector has to address its carbon footprint. Fresh from our win at the Northern Housing Awards, FLS is delighted to be recognised in the Unlock Net Zero Live Awards - a testament to our unique algorithm-based technology. Read more.
A big Thank You!
2023 has already been a busy year for trade fairs and partner events. In June we met 100s of field service professionals at CIH Housing 2023. We would like to thank everyone who visited us in Manchester and share a reminder that you can revisit our handout here. There is no substitute for a personal encounter and we are already looking forward to our next opportunity!
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