Automation from Curb to Gate

In the post pandemic world, Airports must respond fast to change. Airports must be equipped with state-of-the-art software solutions, that can help them seize the opportunities, increase profit and better serve their customers.?

Hyperautomation is a new trend in software that focuses on adding an intelligence layer to traditional automation like adding RPA, AI and Machine Learning technologies. In the last couple of years, especially after Covid-19 Pandemic outbreak the adoption of Hyperautomation has been on the rise in Enterprises and Airports. This is where we realized the importance of providing Airports with cutting edge Digital Transformation Solutions for Airports by introducing Airport Transformation Stack (ATS), ATS is a stack of Smart Solutions that are aimed towards enhancing the passenger experience and achieving higher operational efficiency, ATS involves Various Technologies like Integration, Hyperautomation, Passenger Flow Monitoring, etc.

Airport Central 360 or AC 360, which is one of the major components of the Airport Transformation Stack, that offers a unified interface for all the departments in any Airport. It plays as the central portal where various Airport staff can access several Airport services from a single unified interface

Why should Airports Adopt Hyperautomation?

During the outbreak of Covid-19, Airports were one of the most affected sectors, because of the travel restrictions and the lockdown, Airports became deserted, however by the end of 2020, new solutions emerged to help airports operate, maintain social distancing, and comply with Covid-19 Prevention regulations. Ever since Digital Transformation in Airports has become a necessity for survival and growth.

Airports need to efficient, reliable, and operationally excellent. Airports are highly dependent on manual, repetitive, and paper-based processes, Airport Processes require the physical transportation of files and documents across the facility, writing manual text and emails and making a lot of phone calls. Before Automation and Hyperautomation, just getting the cleaning staff to the right airplane, at the correct gate at the right time often required heroic efforts when arrival times and gate numbers changed.

Hyperautomation helped Airports to build powerful business applications without writing a single line of code which reduced time to market by 17 times and allowed business users and product managers to build the business applications themselves. Also, Hyperautomation equipped Airports with AI, Machine Learning, RPA, OCR, IDP, Case Management, Business Rules technologies which made it very easy to automate the workflow. The Adoption of Hyperautomation solutions allowed airports to completely automate and streamline their processes, it helped them remove all paper-based and manual processes, equipped first line workers with access to Applications through mobile and tablet, and most importantly helped the Airport staff to communicate instantaneously with each other and the other departments.

Hyperautomation case studies in Airports?

Hyperautomation has been growing in popularity, and day by day more enterprises are adopting Hyperautomation platforms, and it is expected that 70% of enterprises will adopt Hyperautomation solutions by 2025, the growing usage of Hyperautomation made Airports one of the early adopters of the technology, many major airports worldwide have been using Hyperautomation platforms like Heathrow Airport, Melbourne Airport, etc. some of the success stories of Airports are:

Riyadh Airports Company:?Riyadh Airports Company is the operator of King Khalid International Airport, United Delta Implemented a full Hyperautomation solution for Riyadh Airports Company. Moving from manual to digital processes meant avoiding human error and enabled greater control, easier operations, and more accurate results. The Solution enhanced their partner and customer relationships, provide analytical reports to improve customer experiences, and increase efficiency to the point where what previously took two days to a week now takes just five minutes. Some of the processes that United Delta implemented at King Khalid International Airport are Inspection Management Service, Event Management Service, Alert Management Service, Permits Management Service, Partners and Customer Management Service, License & Fleet Management Service, Assurance & Compliance Management Service, SLA/Agreement Management Service, Corporate Management Service & ICT Management Service

Melbourne Airport:?Melbourne Airport is the primary airport serving the city of Melbourne, and the second-busiest airport in Australia. The Melbourne–Sydney air route is the third most-traveled passenger route in the world and the third busiest in the Asia Pacific region. With Hyperautomation, Melbourne Airport has developed an intuitive Business Process Management System (BPMS) for employees across multiple departments. Paper-based data collection and access is being replaced by mobile process automation. Initial deployments include applications across crucial and inter-related areas such as Airside Safety Inspections, Live Incident Management, and Customer Feedback. Hyperautomation process and policy enforcement provides greater agility in airport operations. Broad data access supports faster and better decision-making. Native mobile apps make employee and customer engagement easy.

Dallas / Fort Worth International Airport (DFW):?Dallas/Fort Worth International Airport (DFW) is the world’s 8th largest airport in terms of traffic with a total facility covering roughly 27 square miles, making it larger than New York’s Manhattan Island. As of 2013, DFW ranked fourth globally for airports in terms of aircraft movement and reached a major milestone by achieving 200 nonstop destination flights moving in and out of its terminals. After the Adoption of Hyperautomation, DFW employees can now run operations from a mobile tablet. For example, to optimize the customer experience, compliance requirements for the more than 200 shops and restaurants on the DFW campus are managed via the mobile app. There’s even a janitorial dispatch app which alerts staff about restroom facility conditions (a top priority for travelers). DFW chose cloud delivery to accelerate the development and deployment of its Hyperautomation solutions.

How United Delta is helping Airports through?

Hyperautomation?

United Delta is a recognized service provider in Data Solutions, Airports Systems and Hyperautomation Solutions. We are here to turn your great ideas into powerful business applications and solutions that can deliver significant value. United Delta has introduced Airport Transformation Stack (ATS), as the name suggests ATS is a stack of powerful software solutions that aim to enhance passenger experience, achieve operational excellence and increase revenue. ATS involves various and critical software solutions for airports like Integration platforms, passenger monitoring solutions, Airport Operational Database, Automation solutions etc.

United Delta was one of few companies worldwide that managed to implement Hyperautomation in Airports and helped Airports to utilize and make the most of their Hyperautomation investment. After the successful implementation of various Hyperautomation solutions in Airports worldwide, United Delta decided to design an Automation solution specific for Airports to help them automate and streamline their processes which is Called “AC 360”

Our Hyperautomation Solutions for Airports?

AC 360 or Airport Central 360; is a Software Solution designed by United Delta on top of??a Complete Intelligent Automation (Hyperautomation) to help Airports automate their most critical processes using a single unified platform. AC 360 is highly configurable in the sense that it can be configured to any Airport needs, satisfy any Airport requirements, and respond rapidly to change. AC 360 aims to solve the most complex challenges airports have like eliminating paperwork and manual processes, provide real-time visibility, reduce human error, facilitate multi-departmental communication, and help Airports break process silos

AC 360 is a plug-n-play solutions that provides a single unified interface for the services, allows the access to multiple airport services, available on mobile and tablet without any extra development, provide tasks automation, and provides Real-time KPIs monitoring for better problem solving and decision-making.

AC 360 until this date has 8 modules, and we are still developing more and more modules, and they are:

• Airport Inspection Management: The Airport Inspection Management Module helps inspectors to carry out their job smoothly, it helps them report the violations using their smartphones and even take pictures of the violation, this module helps departments to communicate easily, and helps inspectors and managers to communicate instantaneously

• Incident Management: Incidents in Airports can incur huge financial and resources loss, managing these incidents is extremely critical for any Airport and can save millions of dollars, this module can help all departments communicate with each other in the incidence time, and helps manager to monitor the status of the incident to ensure the best solution has been delivered

• Lost & Found Service: It is a solution that allows, the staff in the Airport to record and track the lost items until it is found, Lost and Found process in the past was completely manual, paper-based and filled with human errors, but this solution makes it completely digital and easy to monitor the lost item

• Commercial Inspection Management & Violation Management Process: the Commercial Inspection Management service follows the inspection management module and focuses on inspecting the commercial partners in the Airport like Restaurants, Banks, Cafes, etc. If the inspector finds a violation by one of the partners Violation Management gets activated, The Violation Management Service enables the airport’s staff to issue, track and record the airport’s commercial partners violation. The service also enables the airport’s commercial partners to view violations, object the violation and pay the fines

• Tenant Development Regulation (TDR): this module focuses on managing the new permits for partners or let them renew their existing ones

• Electronic Contract Management: this module was created because we received many requests from Airport worldwide for a solution that can manage the Internships at the Airport, Electronic Contract Management focuses on managing the Internships at the Airport and allow Trainees to submit their applications and receive feedback from the HR. Also it help the HR to select the right candidate and communicate with candidates?

• Innovation Management System: This module allows Airport staff to share their thoughts, suggestions, insights, and areas of improvement, unlike the old suggestion boxes that existed in Airports, with this module each suggestion is surely will be delivered to the right department, and if the suggestion is valid it will be taken seriously

• Employee Delegation: Employee Delegation Module is built to manage delegations between the Airport Staff on vacations, it can remove all the conflicts that happen between the delegate and the delegator and ensures that the manager can approval easily the delegation request