Automated IVR Solutions

An important benefit of using an IVR system with a payment platform is that you can protect your team, and your customers by using technology to keep data (both yours and your customer’s) secure. With any payment processing system, there could be hesitation around collecting financial information from your customers.

At Plum Voice, we built our cloud infrastructure to meet the security standards of our customers and the industries that they serve. We’ve gone through rigorous audits to achieve PCI-DSS, SOC2, and HIPAA compliance. We’re also a Visa Verified vendor.?That means that our customers never need to worry about the security of data that moves through their applications on Plum’s platform. By meeting these standards we’re particularly well-equipped to serve the?finance/banking,?and?health care industries.

Using a modern IVR system can be complicated and the systems won't work very well without optimization. Call analytics enable organizations to learn and adjust their voice apps to be more user-friendly and efficient. If you aren't asking your customers and employees about the call center or receptionist experience you can't make improvements - read more below:

As mentioned above - you can't make improvements if you aren't asking customers and employees about their experience. It's difficult to have customers complete surveys, but if you start by explaining to a customer how long it will take them to complete the survey, who your company is, why you’re doing it, how the company will use the customer feedback and how you will keep the respondents informed of changes resulting from their survey feedback - you can significantly improve your completion rate.

Here’s where your business can ease potential respondents’ fears by explaining your?privacy policies. People are more likely to share information—especially personal information—if they know exactly what you’re going to do with it.

Knowing what VoIP service is best for your small business or large enterprise is a necessity to lower your costs for domestic and international communications. Along with saving on costs, VoIP services for business allow you to take calls from anywhere on your device via an app. You are also able to easily enhance your VoIP services at the same rate your business is growing, making it easy to add or remove employees in a few clicks via the VoIP application.