Automated Avocados, Dominos joins the marketplace party and Delivery App Math
Carl Orsbourn
SVP AI for Enterprise - Food, Hospitality & Retail | Operational Consulting | Tech-Enabled Service for E-commerce, Marketplaces, Hotels, Restaurants | Bestselling Author | Co-Founder | Board Member | Tech Thought Leader
In this week's The Digital Restaurant podcast, we discuss the following key headlines, and here are some of our key quotes. To get the transcript of our podcast - head?here.
Articles mentioned in the video:
"I think Buffalo Wild Wings made the right move here, and I think it will be fascinating to see once consumers realize what Toast has done, if and how they react." - Meredith
"incrementality, I guess is the word I would answer. Ultimately, when people are hungry, they're going onto marketplaces. And just by being part of the conversation, I think now gives Domino's a chance. " - Carl
"The right answer to this problem, and it is the same answer that it is in all logistics companies, is you have to increase your stops per hour or deliveries per hour, and you have to increase your drops per stop, meaning like you need to bundle things together and you need to make it more efficient routing.
And that is the only way to make the economics of delivery work." - Meredith
"When we reference automation in the back of house, one of the big things is it takes some of the menial tasks away from humans.
And for sure there is definitely some savings in involved in that. But I think there's also more. " - Carl
"The algorithm should be smart enough to say, I don't need to show all of these things to the consumer. Or every time I show this one to a consumer, they don't choose it. Or this one is getting terrible ratings. Nobody needs to see it. There don't need to be all these complex rules saying your virtual brand doesn't count, but your virtual brand does count.
And trying to figure out which one should be put on and which one shouldn't. That to me seems like a lot of effort to go through and potentially very unfair where some brands get counted and some virtual brands don't." - Meredith
Additional Articles:
More thoughts on the different types of CDP's.
领英推荐
Lots of engagement on the need for GenZ tools to match the dominant chunk of the industry's workforce.
The Restaurant Technology Network has a hat and photos of those wearing them going viral.
Helping hands helping.
Our latest Speakerbox article on the Delivery Cost Conundrum.
Check out our next Digital Book Club webinar - with Peter Backman and his book 'Restaurants also serve food'.
Check out Chris Baggott on Holistic Management.
Independent restaurants doing great delivery.
Thank you Beau Anderson for sharing our book to your network!
Here's another picture from the panel with JR Thomas (US Foods), Mike O'Hanlon (EZ Cater), Anand T. (LoopAI) at the Ghost Kitchen Conference where we discussed driving revenue and strategies to boost off-premise channels.
Pepper Lunch Restaurants CEO at the Texas Restaurant Show.
Thanks Gil Belford for joining us and adding us to your summer's reading list!