Automate Email Acknowledgments with Power Automate: A Step-by-Step Guide

Have you ever wondered how to maximize customer satisfaction regarding email responses?

Have you received feedback from a customer indicating they are waiting or unsure if your team has received their email?

This is the third article I have created to help you automate your emails using Power Automate. In this article, I will guide you on setting up your email to connect with Power Automate, enabling it to automatically send acknowledgments to the sender.

Here is a step-by-step guide on how to do it:

1. Create a Trigger Flow

First, create a trigger flow using the Automated Cloud Flow's "When a new email arrives v3" (You can refer to my previous article for instructions on how to create a trigger flow here).

2. Show Advanced Options

After creating the trigger flow, click the "Show advanced options."

3. Set Up the Trigger

In the "To" field, input your email address so the flow knows to trigger when an email is sent to this address.

4. Add a Condition Control

Add a new action and select the "Condition" control.

5. Configure the Condition

In the condition, input the "Subject" dynamic value, then choose "does not contain" and input "RE:" in the value field. (This filters out replies, ensuring acknowledgments are sent only for new emails.)

6. Add the Send an Email V2 Action

In the "Yes" side of the condition, add the "Send an email V2" action.

7. Configure the Email Response

In the "Send an email V2" action, input the dynamic value "From" so the flow responds to the sender. You can use a custom subject, or the subject sent by the sender. Then, input your message in the email body.

8. Save and Test the Flow

Save this flow and test it to ensure it works correctly.

Important Note

1. Inform the recipient that they will receive an email or use your own email for testing purposes to ensure everything works as expected.
2. I am not an expert in Power Automate, but I would like to document my journey and new learnings through articles here on LinkedIn. Please feel free to message me if you have any questions so we can collaborate.

#powerautomate

#microsoft

#automation