Automate Customer Service with ChatGPT - Part 2

ChatGPT is a state-of-the-art language model developed by OpenAI, which has the ability to understand and generate human-like responses in natural language. This makes it an ideal solution for businesses looking to automate their customer service operations.

Advantages of using ChatGPT for customer service include:

1. 24/7 Availability: ChatGPT can handle customer queries and complaints around the clock, without the need for breaks or holidays. This ensures that your customers are always able to get the support they need, when they need it.
2. Cost-effective: Automating customer service with ChatGPT can significantly reduce the cost of hiring and training human customer service representatives.
3. Improved Customer Satisfaction: ChatGPT's ability to understand and respond to customer queries in a conversational and human-like manner can improve customer satisfaction and loyalty.
4. Increased Efficiency: ChatGPT can handle multiple customer interactions simultaneously, freeing up human customer service representatives to focus on more complex tasks and inquiries.
5. Scalability: As your business grows, ChatGPT can scale to handle an increasing volume of customer interactions without any degradation in performance.

A downfall of ChatGPT is that when it is asked questions, writes a blog, etc., it does so with a level of certainty and authority but it's answers and data responses are frequently incorrect.

OpenAI has created a family of AI models called GPT-3 (Generative Pre-trained Transformer 3) and offers an API which allows other systems to integrate and use its models. The GPT-3 model only knows the data it was trained on; it can’t answer questions about information that was not in its training set. For customer service, most answers are based on a company’s policies or knowledge base.

The key to using GPT-3 to assist with automating customer service is to find solutions providers that incorporate GPT-3 which creates accurate responses via ingesting data from a knowledge base, CRM, ticketing system and other data repositories, contextualizes this data, understands the intents, and has built-in safeguards to ensure accurate responses.

Some RPA providers can create GPT-3 workflows that analyze a question, comment or issue, search the knowledge base for relevant information and then OpenAI will write a response and add it as a "draft reply" for a human to check for accuracy. The human either accepts the response or makes modifications and sends the response. This scenario improves resolution times and reduces the effort needed by support agents to accurately find information and respond accordingly.

Providers of AI Agent Assistants (real-time AI powered agent guidance) can utilize OpenAI's ChatGPT-3 to more easily ingest/contextualize/understand intents to more quickly and accurately provide agents with what they need to proficiently respond to and resolve customer inquiries.

Don't you just hate dumb bots that never seem to understand what you're asking them and are unable to answer your questions or resolve your issues?

Providers of Conversational AI, IVA or Bots can prevent the above scenario by incorporating ChatGPT-3 with their AI, NLP/NLU along with data repository integrations to completely automate a large number of customer interactions, front to back, completely resolving the customer inquiry with a high level of customer satisfaction.

Cloud Tech Gurus provides a next-generation and disruptive Contact Center/Customer Engagement Solutions Marketplace. We can assist you in sourcing the best possible GPT-3 integrated solution's providers to help you automate, triage, decrease repetitive tasks, improve efficiency, improve CX and, all the while, radically decreasing your costs with fantastic ROI's.

Click here?to book a meeting to learn more.

-Darren Prine - Cloud Tech Gurus - 602-975-4321 - [email protected]